Venus Cano

**** ****** **** **. ********, Indiana 47201

915-***-****

adyb26@r.postjobfree.com

OBJECTIVE

Obtain a position in your company where I can maximize my training experience, program development skills, and abilities to utilize in an environment such as yours.

FUNCTIONAL SUMMARY

Calm poised Customer Service Specialist with 6 plus years of experience in fast-paced office management and customer service centers, superior-solving and communication skills, able to remain calm centered and focused in all environments.

EMPLOYMENT

September 2018- March 2022

Rio Grande Urology

El Paso, Texas

Scheduler Team Lead

Insurance verification

Scheduling appointments for follow ups and procedures

Appointment confirmation calls

Answering calls and transferring to correct department

Prescription verifications

Creating template for doctor’s schedule

Sending messages to medical assistants

Assist patients with their telemed appointments

Answer questions patients might have in regards to consults medication and results

February 2017-September 2018

High Desert Oral and Facial Surgery

El Paso, Texas

Front Desk Receptionist

Private insurance verification

Medicaid Verification

Scheduling Patients

Creating treatment plans based on insurance and clinic fees

Creating payment plans and deducting payments every month

Confirming appointments

Review of the schedule

Obtaining surgery authorizations from Medicaid

Obtaining authorizations from the Veteran’s Administration

Taking payments from patients and properly calculating the amount of payment needed to collect

Morning and evening count of cash box

Receiving and sending correspondence and delivering to the proper individual

Answering and making outgoing calls on a multiple line phone

Obtaining CT authorizations

Interviewing patients before their hospital surgeries

Basic arithmetic skills to advise patients of fees

Writing and sending out Thank You letters to Referring Providers

Managing time wisely while working in a busy environment

Calling patients back in regards to messages received from the answering service

July 2015- February 2017

El Paso Children’s Hospital

El Paso, Texas

PBX Operator

Creating Doctor On-call Schedules

Answering calls and directing to the correct person or place requested

Greets patient families and directs them to desired department

Knowledgeable of HIPPA and OSHA regulations

Respond to all emergencies and dispatch the correct teams

Accepting Direct Admissions

Dispatching Pediatric Transport Team

Assist in training new phone operators

Calling out emergency codes

oCode Silver

o Code Red

oCode Blue

o Code Pink

oMedical Response Team

• Paging Doctors on Different programs

o Inforad

o Zetron

o Weepage

o IPcellerate

September 2013- July 2015

Child Care Services

Self-Employed

El Paso, Texas

• Lesson Plans

• Schedule

• Learning Activities

• Free Play and Motor-Skill Activities

Education

● Bel Air High School

2007-2011

Graduated

Health Magnet (Hospital Clinical Rotations, Microbiology and First Aid CPR certified)

Army JROTC (Superior Cadet, Team Commander)

Volunteer Work

• Fabens ISD

May 2013-July 2013

Principle at the time was Jeannette Williams

o Made copies for teachers during summer school

o Monitored hallways during lunch time to assure everything went as planned.

o Read to children at the library during after school activities

o Communicated any problem to higher authority such as principles, teachers or parents

• JROTC Muscular Dystrophy Association Root Beer Float Fund Raiser

• September 2008 and September 2010

o Sold root beer floats and made advertisements to fundraise money.

• St. Jude Children’s Research Hospital

• August 2010

o Assisted fellow classmates in fundraising money for cancer research.

Qualifications

With multiple years of customer service experience I have dedicated myself to serving not only my hometown, but the United States as well. I am fluent in both English and Spanish and have the ability to read, write and speak in both languages. I am a hands on person and enjoy working in a fast paced environment where I can put my skills and knowledge to test. I strive to get ahead allowing me to take charge and handle any obstacle that comes my way in order to give me the challenge of the day.

• 40 WPM

• Proficient in Microsoft Office; Word, Excell, Power Point

• Bilingual in both English and Spanish

• Great personality and customer service skills

• Detail oriented

• Excellent computer skills

References

Available Upon Request

Contact this candidate