Customer Service Computer System

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Nannette Brown

Experience

**/**-*/**

Research Triangle Institute Raleigh, NC

Telephone Interviewer

Use a computer system to research inquiries and log customer calls 05/09-10/2009 Rex Health Care Volunteer Services

Raleigh, NC

Volunteer

Greet and check patients in upon arrival

sure patients have the proper referrals for the visit and procedures prior to their being placed in a room, return patient calls as directed

10/07-04/08

American Income Life

Raleigh, NC

Appointment Setter

Making outgoing calls, recruiting

Scheduling interviews for future employees

10/05 - 01/07

07/02 - 06/05 Humana Insurance / American Income Life Raleigh, NC

Customer Care Assoc.

Customer Service Rep.

Responds to telephone inquiries and complaints using standard scripts and procedures Gathers information from the caller to properly resolve the situation Communicates appropriate options for resolution

Investigates and resolves complaints

Answer telephone and Email inquiries from customers well as general information Use a computer system to research inquiries and log customer calls 10/00 - 08/01 First Union Mortgage Raleigh, NC

Administration

Gathers information from the caller to properly resolve the situation 10/99 - 05/00

Default Specialist Season Mortgage Group Raleigh, NC

919-***-****·*********@***.***

Nannette Brown

Prepare and maintain records, documents with accuracy Initiated outbound calls to mortgage customer on 30-day collections. 08/97 - 12/97

Human Resource Support Specialist IBM Raleigh, NC

Answer telephone and Email inquiries from customers well as general information Use a computer system to research inquiries and log customer calls Education

Saint Augustine’s College

Bachelor of Science

Computer Information System 05/97

References are available on request.

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