PETER ROCCO

Staten Island, NY - Phone: 917-***-**** adyb1d@r.postjobfree.com

EXPERIENCE

April 2023-June 2023

King Cole Audio Video Services-Woodside, NY

I.T. Technician

•Assist in testing, maintaining, and setup of company IT equipment, as well as troubleshoot any issues.

•Setup and running meetings, conference rooms, Zoom meetings, meetings events, presentations, with

professional grade broadcasting audio/video equipment and conferencing software such as high

resolution webcams, large audio and video equipment, cabling and event setups.

•Working with streaming and broadcasting software such vMix, as well as OBS.

•Assist in troubleshooting and managing network issues at contracted hotel venues.

•Setup of meetings and conference rooms, assist with Zoom meeting setups, and online streamed

meetings and events.

January 2017-December 2022

AMC Networks-New York, NY

I.T. Services Analyst

•Maintained and ordered company wireless services in the Tangoe portal and Verizon and AT&T's business portals.

•Worked with companywide streams and recording on Wirecast PC to Microsoft Teams events and meetings.

•Opened, responded and resolved user tickets which came into the ticket queue through Service Now ticketing system in a timely manner both remotely and in person.

•Maintained, analyzed, and troubleshot computer systems, hardware, and computer peripherals over the phone or in person.

•Identified and analyzed product failures on the Office365 cloud platform such as Microsoft Outlook, and Microsoft Office.

•Troubleshot and remedied issues such as computer viruses, malware, software, and driver compatibility.

•Determined and recommended which products or services best fit the user needs.

•Imaged or reimaged PC’s and macOS devices through PXE or Casper JAMF.

•Experienced with installing and configuring Mobile Iron to user's iPhones, iPad, or Android devices remotely or in person.

•Installed and configured Microsoft Intune to user’s iPhones, iPad, or Android devices remotely or in person.

•Installed applications to PC's or Macs, manually or through Microsoft Active Directory, SCCM Software Center or JAMF.

•Assisted with upgrades to new Microsoft Office365, which included upgrades from older Microsoft Office suites to Microsoft Office Pro Plus 2016 for PC and Mac.

•Provided assistance to Operations team when needed, such as assist with remote installs and troubleshoot software issues.

•Worked with Cisco VPN to troubleshoot end users trying to access our infrastructure including multi factor authentication with MFA Microsoft Authenticator setup.

•Assisted Operations with uploads of commercial spots through Telestream Traffic Manager.

•Maintained inventory of PC’s, Macs, and printers, in Service-Now database.

•Oversaw, conducted, and verified end user physical migration of end user equipment.

•Conducted daily conference rooms checks to ensure consistent end user experience.

•Conduct scheduled moves: disconnect of user IT equipment from old location, moving of equipment to new location, and reconnect user user I.T. equipment and new location. Verify user is able to use equipment as they did in their old location.

June 2014 - December 2016

AV Staffing Solution-IT Consultant at AMC Networks

•Answer incoming support phone calls from users in a timely manner.

•Opening, maintaining, responding and resolving to user tickets that come into queue through Service Now ticketing system in a timely manner either remotely or in person.

•Maintain, analyze, and troubleshoot computer systems, hardware, and computer peripherals over the phone or in person.

•Identify and analyze product failures such as Microsoft Outlook, and Microsoft Office.

•Troubleshoot and remedy issues such as computer viruses, malware, software, and driver compatibility. •Determine and recommend which products or services best fit the user needs.

•Creation of new user accounts and email accounts through Microsoft Active directory and Microsoft Exchange as well as editing and maintaining user profiles.

•Image or reimage PC’s and Mac’s through PXE or Casper JAMF.

•Experience Installing and configuring Mobile Iron to user's iPhones, iPad, or Android devices remotely or in person.

•Install and configure Microsoft Intune to user’s iPhones, iPad, or Android devices remotely or in person. •Install applications to PC's or Macs, manually or through Microsoft Active Directory/SCCM Software Center or Casper JAMF.

•Perform upgrade to new Microsoft Office365, which included upgrades from older Microsoft Office suites to Microsoft Office Pro Plus 2016 for PC and Mac.

•Conduct daily test of conference rooms and Crestron panel when needed. This includes video conferencing equipment, and DVD and HD Cam players.

June 2013-May 2014

IT Contractor-Bank of America: Technology Service Desk & Support, (DMAC) through Teksystems

Jersey City DMAC Technician

•Build and image user desktops and laptops •Push and install requested user software through the use of SM/SCCM Tools and Selma.

•Update bank IT assets, build and install information through Maximo ticketing system and Bart, Bart/Trax system.

•Deploy and install new desktops, laptops, and monitors to user locations. •Performing switch installations and configurations multiple PC’s for Bank of America users during after hours and weekend hours.

•Maintains, analyzes, troubleshoots, computer systems, hardware and computer peripherals.

•Identify and analyze product failures.

•Determine and recommend which products or services best fit the customers needs. •Unboxing and preparing of new PC equipment and accessories

•Building the new PC on the network, and installing Windows XP or Windows 7 according to user needs. •Install PC at user location or transfer new PC to desktop support according to instructions given. •Complete ticket information on PC build and installation on Maximo ticket system.

Major Projects: •Windows 7 GMOMO PC Refresh Project: Refresh of user PC's from a PC with Windows XP to new PC with Windows 7. •Windows 7 Laptop Migration Project-Migrate users from Windows XP to Windows 7 Enterprise on their current PC's.

Other Project work:

April 2021-June 2021; April 2018-June 2018; February 2017-August 2017; January 2016-December 2016; March 2015-Sepember 2015

I.T. Contractor/PC Technician-USIS/Barclays Bank

Teksystems and Rightech

•Weekend work consisting of disconnection of PC’s, monitors, peripherals and network connections. •Equipment is moved and reconnected

•Maintain, analyze, and troubleshoot computer hardware and peripherals

•Identify and analyze product failures. (Hardware and Software)

•Determine and recommend which products or services best fit the customer’s needs

EDUCATION & CERTIFICATIONS

Comptia-A+ Certification: COMP001007498264 Issued July 2008

June 1993 - Florida Christian School Miami, FL -Highschool Diploma

LANGUAGES

Fluent in English and Basic Spanish

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