Customer Service Representative
Resume:
Kristy Wright
Professional, Determined and Personable
Lindale, TX 75771
adyb0a@r.postjobfree.com
I have experience with sales, management and people. LCDC
Counseling; maintaining compliance with DSHS; documentation; Motivational Interviewing proficient Authorized to work in the US for any employer
Work Experience
Customer Retention Specialist
Optimum (U.S.) - Tyler, TX
October 2022 to Present
Complete inbound calls to retain customers within the company guidelines. Customer Service Representative
Carmax - Tyler, TX
January 2022 to October 2022
I have maintained sales in the top 10% of the location since completing training. I have become proficient in all aspects of buying, selling and preparing a vehicle for sale. LCDC
Crossroads - Tyler, TX
July 2018 to July 2022
Responsibilities:
• Individual Counseling
• Facilitating Education
• Compliance with DSHS
• Work with physician and nursing staff for coordination of care Seasonal Personal Vehicle Delivery Driver
United Parcell Service UPS - Tyler, TX
November 2021 to January 2022
Accurate and timely delivery of packages using my personal vehicle. LCDC
Cenikor Foundation - Tyler, TX
October 2016 to July 2018
Responsibilities:
• Individual Counseling
• Facilitating Education and Counseling Groups
• Compliance with DSHS
LCDCi
MTC/East Texas Treatment Facility - Henderson, TX
2015 to 2016
Responsibilities:
• Individual Counseling
• Facilitating Education and Counseling Groups
• Compliance with DSHS
LCDCi
ADACCV - San Angelo, TX
2014 to 2015
Mary Lou Robbins, LPC, Supervisor 325-***-****
Responsibilities:
• Individual Counseling
• Facilitating Education and Counseling Groups
• Compliance with DSHS
Career Specialist
Workforce Solutions of West Central Texas - San Angelo, TX 2013 to 2014
Management of a caseload of individuals seeking employment due to receiving welfare benefits. Wholesale Sales Manager
Armstrong McCall Beauty Supply - San Angelo, TX
2010 to 2013
• Responsible for selling wholesale beauty supplies products
• Verified customer personal information
• Performed onsite, in-store retail sales
• Responsible for managing inventory
Receptionist/Office Assistant
TRENDSETTERS SALON - San Angelo, TX
2006 to 2010
Responsible for scheduling 20 hairdressers daily appointments
• Addressed queries
• front desk
• Welcomed customers
• Assisted in signing in/out customers
• Handled cash
Education
Associates Degree in Criminal Justice in Chemical Dependency Counseling Howard College
May 2010 to August 2012
Skills
• Management (3 years)
• Career Specialist (3 years)
• Addiction Counseling (5 years)
• Individual / Group Counseling (5 years)
• Crisis Intervention (5 years)
• Motivational Interviewing (5 years)
• Cognitive Behavioral Therapy (5 years)
• Case Management (5 years)
• Presentation Skills (5 years)
• Intake Experience (5 years)
• Crisis Management (5 years)
• Customer service (5 years)
• Human resources
• Windows
• Computer skills
• Sales
• English
• Direct sales
• Salesforce
• Counterintelligence
• Leadership
• Time management
• Microsoft Office
• Communication skills
• Google Docs
Certifications and Licenses
Licensed Chemical Dependency Counselor
Driver's License
Additional Information
Primary Skills:
Management of Wholesale Beauty Supply
Career Specialist at Workforce Solutions
Individual Counseling
Facilitating CD Education and Counseling Groups
Experience in Inpatient and Outpatient
I am an LCDC, with an Associate's degree, and have almost completed a Bachelor's Degree in Criminal Justice.
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