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Project Manager Customer Service

Location:
Cleveland, OH
Posted:
July 14, 2023

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Resume:

CARVETTA JONES

PROFESSIONAL SUMMARY

I have comprehensive knowledge and over 15 years experience in healthcare; Clinical and administrative. Considerable knowledge of hospital clinical workflows and healthcare policies and procedure. I have extensive Electronic Medical Records experience as an analyst, classroom trainer, data migration specialist as well as a proven leader in emr implementation, resource management and forecasting.

EXPERIENCE

AN EXPERIENCED EMR SENIOR CONSULTANT

330-***-**** LinkedIn: linkedin.com/carvetta.jones adyaxg@r.postjobfree.com

August 2022- 2023

Federal Resource Controller- Project Manager-Oracle Cerner: Remote

Trainer Data Maintenance

Schedule. build and maintenance

Resourcing

Forecasting

April 2022-July 2022

Application Analyst- Cerner Companies: Remote

Perform in depth analysis of workflows, data collection, report details, and other technical issues associates with Cerner software. Work with trainers to develop and maintain application specific training curriculum and materials.

Develop strong relationships with end users and communities, customers,and business partners.

January 2022- Current

Cerner, Kansas City

Certified Pharmacy and Ambulatory Trainer- Sustainmant/Post go live training

April 2014-

Multiple Companies

Go Live Support-ATE and Team Lead

Epic, Cerner, Meditach, Allscripts

CARVETTA JONES

AN EXPERIENCED EMR SENIOR CONSULTANT

330-***-**** adyaxg@r.postjobfree.com LinkedIn: linkedin.-com/carvetta.jones Epic Module Proficiency:

Cupid

Clindoc

Radiant

Cadence

Mychart

TDR

Cerner Application Proficiency:

Powerchart Clinical and Provider ( Ambulatory and Acute) Sorian

Revenue Cycle

Pharmnet

HIM/ VBA

July 2020-October 2020

Mychart Analyst, Cleveland Clinic, Cleveland, Ohio Liaison between Patients and Team Leaders to ensure MyChart functionality. Uses technical ability and experience to accommodate patients by recommending appropriate technical support and techniques when dealing with technical issues.

Provides answers to patients by identifying issues; researched to provide the correct answers; guides patients through corrective steps

Uses technical abilities to resolve concerns by clarifying issues; researches and explores answers and alternative solutions; implements solutions; and escalates unresolved problems. Maintains call documentation by entering sufficient information into Service Now November 2019-April 2020

Imprivata Trainer/ PM-Cleveland Clinic, Cleveland, Ohio Trained staff on software and hardware installation Creating long and short term plans

Delegating tasks on the project

Serving as a point of contact between teams and leadership October 2019

University Hospitals, Cleveland, Ohio

Allscripts Go Live Support (Team Lead)

June 2019-October 2019

Cleveland Clinic Foundation, Cleveland, Ohio

Imprivata Trainer

EXPERIENCE ( CONTINUED)

Data Migration

Communication

Software/Hardware

install/troubleshooting

Classroom Training

Leadership

Customer Service

Analytical

Critical Thinking

Time-management

Forecasting

Resource Management

Curriculum Design

SKILLS

EDUCATION

CARVETTA JONES

AN EXPERIENCED EMR SENIOR CONSULTANT

330-860-430 adyaxg@r.postjobfree.com LinkedIn: linkedin.-com/carvetta.jones Certified Trainer- Cerner

Ambulatory and Pharmacy

Credentialed Trainer Epic

Radiant

Scrum Alliance- SAFE

Product Owner Certification

The University of California, Irvine

Project Management

Cleveland State University

Communications Management Undergrad



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