Customer Service Data Entry

FARAH HACHEM

Dearborn Heights, MI *****

313-***-**** - ***********@*****.***

PROFESSIONAL SUMMARY

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. SKILLS

Data Entry

Customer Satisfaction

Fast learner

Computer skills

WORK HISTORY

01/2022 to Current Airport Customer Service Agent

Dnata – Detroit, MI

Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.

Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.

Verified identification and travel documents to efficiently board passengers for on-time departure.

Coordinated with ramp agents to successfully store, remove and transport customer baggage.

Used airline computer system to create airline tickets and boarding passes. Operated PA system to make announcements regarding flight activity. Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills. Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.

08/2019 to 11/2021 Medical Biller

Rapid Recovery – Westland, MI

Communicated with insurance providers to resolve denied claims and resubmitted. Posted payments and collections on regular basis.

Filed and updated patient information and medical records. Collected payments and applied to patient accounts. Reviewed patient records, identified medical codes and created invoices for billing purposes.

Delivered timely and accurate charge submissions.

Prepared accounts with past due balances and transferred those cases to collection agency.

EDUCATION

01/2015 Associate Of Applied Business: Business Economics Lebanese University - Lebanon

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