Customer Service System Administrator

Maxime Philippe Gangbe

***** ******** ****** #**

Germantown, MD 20874

Phone: 240-***-****

Email: adyas0@r.postjobfree.com

LinkedIn: www.linkedin.com/in/GangbeMaximePhilippe Summary

Experienced System Administrator and IT Specialist with more than twenty years of practice. I’ve acquired extensive knowledge and good command in IT sector in general. Ready for new and rise more challenges. Willing to learn new tasks, develop more skills, abilities and responsibilities. Employment history

09/2017 - 05/2023 Senior System Administrator/ISC Team Lead US Department of State, Embassy in Cotonou, Benin

Team lead role. IT infrastructure, Splunk monitoring, Customer Relationship Management (CRM) analytics.

Information Management and cyber-security role.

Administration Microsoft Office 365. Microsoft Active Directory. Microsoft Teams.

Microsoft Azure Active Directory. Microsoft SharePoint. Microsoft Exchange Customer Service, Help Desk Support and ServiceNow 06/2005 - 08/2017 System Administrator

US Department of State, Embassy in Cotonou, Benin

Systems deployment and operation: Software installation, hardware maintenance. MS Office Packs.

Testing, monitoring, and administration of the entire LAN. LAN software application management, LAN user's management and training, LAN IT system maintenance, support, and analysis.

Systems Administration, maintenance, security, and software update and upgrade.

Network performance - System availability - User connectivity - Audit –Safety. 11/2001 - 06/2005 Computer Operator

US Department of State, Embassy in Cotonou, Benin

Daily operation, installation, configuration, and maintenance of the Department of State Local Area Networks (LAN), and computers. Users support and back-up for the FSN systems computer specialist. User support and training.

Problem Solving Skills.

06/1999 - 10/2001 Consultant

Newtronics, Porto-Novo, Benin

Design and realization of websites for institutions. Design and realization of Database.

IT Equipment Sale and maintenance.

04/1997 - 05/1999 Senior Computer Assistant

Songhaï Center, Porto-Novo, Benin

• PC Assembling, Servicing and Maintenance.

• Computer basics courses for users.

• UPS, Telecommunication Equipment and General Electronic Equipment.

• Networking: Design, Implementation, Management and Support.

• Database: Design, Implementation, Management and Support.

• IT network: Intranet, Internet, etc.

• Good Understanding of Computer Science (Hardware and Software) and New Technologies.

01/1996- 03/1997 Freelancer

Freelance. Cotonou, Benin

• Technical assistance in systems engineering for public, private companies, and NGO’s.

05/1993 - 12/1995 Technician Systems Engineering

ELECTROMOD Co. Ltd, Accra, Ghana

• Installation and maintenance of server room

• PC servicing and maintenance

• PC OS setup DOS, WINDOWS, WINDOWS95

• PC Network environment, Novell 3.11, Windows NT

• Network design and implementation

• Computer equipment environment.

Education History

Information Systems Engineering

Master's Degree

Institut CERCO, Cotonou, Benin

Computer Engineering and Programming

Bachelor's Degree

WACSI, Accra, Ghana

Occupational Licenses, Certificates and Training

12/2022 Microsoft Certified: Azure Fundamentals

Microsoft

12/2015 Microsoft Specialist

Microsoft

08/2013 Microsoft Technology Specialist

Microsoft

08/2012 Microsoft Certified Professional

Microsoft

04/2006 CompTIA Security+

CompTIA (Good For Life: GLF)

03/2005 CompTIA Network+

CompTIA (Good For Life: GLF)

06/2004 Microsoft Certified System Administrator

Microsoft (MCSA)

10/2002 CompTIA A+

CompTIA (Good For Life: GLF)

Skills

- Azure: Cloud Data, Cloud Networking, Cloud Security, Cloud Services, Cloud Storage, Virtualization.

- Security: Information Security, Network Design, Operating System Hardening, Security policies, Security Threats, Vulnerability Awareness.

- Network: DNS, Networking configuration, Networking concepts, Network Troubleshooting, Routing

& Switching.

- Systems Deployment and Operation.

- Systems Administration, Maintenance, Security, Hardware and Software update and upgrade.

- Information Systems Audit, Safety and Security.

- Knowledge in IT, ICT Industry and Emerging Technologies: Wireless, Mobile devices, Digital media, Social Networking technologies and SharePoint.

- Customer Service, IT Operations, IT Problem solving, ServiceNow and IT Trainer.

- Ability to work in a team, interact with other people and be proactive.

- Creativity, adaptability and collaboration.

Awards

- Meritorious Honour Awards

Department of State

- Innovation Award

Department of State

- Mission, Eagle and Extra Mile Awards

Department of State

- Certificat of Appreciation

White House Communication Agency

Projects

- A2D2 State Department project for IT modernization and migration: migration to Active Directory

$254,432.90.

- ECP: State Department project for modernization and migration to Microsoft Azure Cloud

$155,881.38.

- EMC Avamar: State Department project for data backup and recovery through Cloud $45.650.08.

- Consular Affairs: State Department project for hardware replacement, migration and modernization of servers $35,865.30.

Detailed References

- References Available on Request.

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