General Manager Customer Service

- [ ] Amber Salinas

- [ ] **** N. Ellison Dr.

- [ ] Apt 9107

- [ ] San Antonio, Tx 78251

- [ ] 210-***-****

- [ ] With many years experience in customer service, I bring enthusiasm, awesome work ethic, and determination. I am confident, honest, hard working, and dependable.

- [ ] Door Dash/Stat Overnight Delivery/Veho

- [ ] Delivery Driver

- [ ] Delivering Prescription medication, food delivery, etc. Am a Sub Contractor.

- [ ] August 2018-April 2020

- [ ] Billy Bob’s Hamburgers

- [ ] General Manager

- [ ] Serve-Safe Certified. Maintained labor, food cost, and P&L daily. Hiring, training, mentoring, and firing. Food safety assurance.

- [ ] Encouraged self accountability.

- [ ] Inspected equipment of cold food storage daily.

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- [ ] August 2017-January 2018

- [ ] Jims Restaurants, Frontier Enterprises

- [ ] Restaurant Assistant Manager

- [ ] Serve-Safe Certified. Maintain daily record of all store transactions and generate records to assist General Manager. Maintain food safety guidelines consistently. Promote ongoing training and employee motivation. Product ordering. Address guest inquiries and resolve complaints. Instruct kitchen in proper plating and meal preparation. Utilize my skills to ensure labor and waste are on par.

- [ ] Carry out any and all duties assigned to me to ensure the restaurant runs efficiently and is profitable.

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- [ ] May 2013-July 2017

- [ ] Dry Dock Oyster Bar

- [ ] Restaurant General Manager

- [ ] Serve-Safe Certified. Hired and oversaw training of new employees. Improved employee/manager relationships. Increased sales through improved employee/ customer relations. Dedicated myself to the job by working 60+ hours a week. Improved vendor relationships. Held myself accountable for every aspect of the business. Ordered supplies and product to keep business going. Maintained health standards obtaining a consistent score of 99-100 with the health department. Had vast knowledge of all areas of the restaurant, including alcohol service, serving, cooking, ordering, scheduling, and cleaning toilets. Constantly on my feet.

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- [ ] February 2006- April 2013

- [ ] Dennys Family Restaurants

- [ ] Lead Server/Trainer

- [ ] Trained and evaluated new employees. Maintained health standards. Monitored dining rooms to ensure optimal guest experiences.

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- [ ] April 2002-December 2004

- [ ] Corbin & Pritchard Attorneys

- [ ] Legal File Clerk~Receptionist

- [ ] Answered phones. Set appointments for attorneys. Gathered and saved client data. Assisted with meetings. Oversaw file room with 1000+ client files. Maintained confidentiality.

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- [ ] March 1993-August 2001

- [ ] Kmart

- [ ] Front End Manager/HR Manager

- [ ] Cashier

Hired and assisted in the training of all new hires. Oversaw payroll, OSHA reports, employee incidents, etc.

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