UY NGUYEN

*** ******* ******, ********, ** ***** adyanh@r.postjobfree.com 408-***-****

Education

B.S, Industrial and Systems Engineering San Jose, CA San Jose State University August 2015 – December 2020 Experience

IDEC Corporation Sunnyvale, CA

IT Support Specialist March 2022 - Present

Review SFP, DKIM, and DMARC to prevent phising/spoofed emails

Complete and comply with JSOX Audit

Review Event Viewer log to discern time and type of failure

Automate repetitive tasks with Powershell or Mircosoft PowerAutomate

Set up Solidworks PDM on SQL Express server with scheduled backup written in SQL and Powershell

Configure IDEC's proprietary application XML files and SQL database to work with Navision ERP

Provide professional and timely service through ZOHO ticketing system

Process PO and Invoices on SAP for IT department

Monitor Navision ERP/Daifuku System and troubleshoot

Utilize remote applications to troubleshoot effectively

Disseminate VPN certificates and resolve issues that arise with certificate server Amphenol Delta Electronics San Jose, CA

IT Specialist February 2021 - March 2022

Create Cyber Security Incident Response Plan

Complete and Comply with ITGC SOX Audit

Create Phising campaigns and qualatative training with Knowbe4

Configure switches to allow access or trunk for vlans and POE

Add permissions for validated users to access VPN through firewall

Create VM inside of Hyper-V for testing environments

Perform technical analysis on computer logs

Monitor incidents to ensure remediation performed were successful

Troubleshoot both hardware and software for various computers issues 1

Utilize command lines to debug immediate software error

Use active directory to add, remove, or change user permissions/scope DHCP/run PS scripts

Setup POE and Wifi cameras with NVR for recording

Install, fix, and share laser/thermal/mobile printers on the network Foxconn San Jose, CA

Quality Engineer October 2019 – March 2021

Collaborate with cross functional departments to investigate root cause

Maintain rapport with multiple customers in tandem

Analyze DPPM, LC, DC, Quantity, Platform, and other raw data to forecast trends

Create 8D, RCCA, CAPA, FAI, RMA, and inventory reports

Elevated pre-existing practices, to ensure above standard are met

Conduct random audits to maintain standard across each section is met

Developed cost effective and efficient methods resulting in better output

Implemented lean manufacturing as well as utilized MOST analysis to system Technical Skills

Applications: Linux, HTML5, CSS3, Active Directory, Solidworks, CiscoAnyconnect, Sonicwall, Knowbe4, Google Mail, Crowdstrike, Sophos, PowerAutomate, PowerShell, Wireshark, MS Office 365

Certificates

Comptia A+, Network+, Security+, CySA+

Extra Activities

PfSense, Windows Defender, Kaspersky, Wireshark, BurpSuite, VirtualBox, KaliLinux, Ubuntu, PicoCTF, Portswigger

2

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