Administrative Assistant Customer Service

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Melinda M Vernon

Administrative Assistant

Address Longmont, CO

Phone 303-***-****

E-mail ******@*****.***

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Accomplished, experienced, and highly motivated professional with exceptional administrative and organizational management skills, with a proven track record of maintaining proficiency in fast-paced environments. Leverages astute leadership and effective communication skills to manage critical organizational projects while overseeing the operations, ensuring optimum productivity to meet organizational goals, and implementing a strategic approach. Skills

● Effective Communication Skills

● Document Management

● Administrative Management

● HR Management

● Time Management

● Customer Service

Work History

01-2022 - Current Administrative Assistant

Professional Home Health Care

● Assists management in maintaining medical and personnel records, files, and documents as required

● Enters OASIS data in the system per requirements

● Ensures compliance with Federal, State, OSHA, Medicare, Medicaid, etc., guidelines

● Maintains and supports awareness of customer satisfaction for employees, visitors, and clients

● Ensures to follow the company's safety policies and practices Key Achievements:

● Brought down the numbers of outstanding insurance claims from 120 to 59 to be signed/returned/paid to company increasing revenue in 3 months

● File Room organization & maintenance restored after 2 years of neglect previously

● Cut overhead cost with changes to Office Suppliers and Vendors

● Award for the Most Congenial among the Staff in first 3 months of employment

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12-2018 – 07-2020 Administrative Assistant

Gustavson & Associates

● Coordinates with cross-functional departments to streamline administrative processes and functions, including budget drafting, personnel, meetings, and clerical duties

● Arranges and coordinates meetings and conferences

● Conducts fiscal reviews and surveys and drafts strategic reports for the top management team

04-2016 – 09-2018 Personal House Manager

Private Family asked to stay Anonymous

● Managed the estate's routine financial activities and service vendors

● Procurement of foods and house supplies & Ensured all child care duties were fulfilled

05-2011 – 09-2015 Administrative Assistant

Trinity Lutheran Church

● Maintained a client membership database

● Arranged vendor visits as well as Members

● Oversaw the inventory management operations

● Managed record filing system

● Edited Bulletins and all correspondence

03-2005 – 05-2008 Office Coordinator

Amadeus Consulting Group

● Served as primary administrative point-of-contact for workers, including all executive officers (only Admin for 50 people)

● Managed procurement of all necessary office supplies, snacks and drinks

● Evaluated office documentation to check the accuracy of information

● Coordinated to ensure proactive correspondence/management for office Education

08-1989 – 12-1993

History, English & Classical Civilization Studies

University of Texas in Austin

High School Diploma

Lake Highlands High School

Dallas, Texas

Software

● Microsoft Office Suite (Word, Excel, Outlook, Publisher)

● Mac/Apple

● Google Office

● Proprietary Databases

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