Customer Service Rep
Resume:
Jeanetta Butler
Fort Worth, TX
**********@*****.***
More than 5 years' successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, sales staff support, Excellent working knowledge of Microsoft Excel, Microsoft Word, Microsoft Power Point, Microsoft Publisher, WordPerfect,
Ability to train, motivate and supervise customer service employees. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Residential Outside Sales Representative
TruGreen - Boise, ID
February 2023 to Present
Sells residential lawn care services to new and existing customers in-person. Sells programs and services to existing and prospective customers through means of traveling to residential areas and walking outside to make sales door to door.
QA Inspector/Driver
People Ready - Arlington, TX
October 2016 to January 2023
general labor, driver, parts inspector
Member Services Representative
Alorica - Fort Worth, TX
June 2020 to June 2022
Working telesales during AEP to sell medicare advantage plans. Then taking calls inbound calls for members regarding plan coverage, prior authorizations, prescription coverage, claim details. Telesales Customer Advisor II
Concentrix - Rio Rancho, NM
June 2019 to February 2020
Inbound calls to sell Medicare Advantage ans Prescription drug plans. Customer Account Representative
GM Financial - Arlington, TX
March 2018 to June 2019
Inbound and outbound dialer calls to collect payments and make payment arrangements as needed for customers in front end collections.
Benefits and Safety Coordinator
Best Western Squire Inn - Tusayan, AZ
December 2015 to August 2016
Responsibilities
Handling benefits for all employees as they become eligible after hire date, back up payroll manager as needed and process payroll and deposits, back up hiring manager by forwarding applications to proper managers and running orientation or helping and processing new hire paperwork including e verify and I 9 forms.
Handle all workers compensations claims and safety training throughout the property, inspect all buildings and work areas for safety, Head the safety committee and any projects as needed. Help plan and run any employee functions provided by the company. Accomplishments
I help find new ways to improve processes, Working on helping our department to go paperless as much as possible.
Skills Used
Risk Management back ground helps me with ideas and ways to stream line processes for paperwork and going to paperless files.
Night Auditor
The Grand Hotel - Tusayan, AZ
October 2015 to May 2016
Responsibilities
review room charges, restaurant changes, verify rates are correct on reservations, confirm 3rd party reservations and route billing accordingly
Sales Support Representative
Cox Communications - Las Vegas, NV
August 2014 to October 2015
Responsibilities
taking inbound calls, setting up service,
Risk Management Claims Coordinator
Xanterra South Rim, LLC
April 2012 to August 2014
Manage all workers compensation, auto and general liability claims. Quickly and effectively solve customer challenges. Maintain quality control/satisfaction records, constantly seeking new ways to reduce company liability Guest Service Lead/Guest Service Attendant
Xanterra South Rim, LLC
March 2011 to April 2012
As both a guest service lead and attendant ensured confidentiality of employee and guest information Checked in guest at the front desk,
Made reservations by phone and as walk in guest
Supervising other employees
Pulled reports regularly as needed
Guest Room Attendant
Xanterra South Rim, LLC
2011 to 2012
Cleaned 16 rooms to standard in an 8 hour day
Put linen away as needed
Assist with maintaining outside cleanliness of the hotel 2010-2011
Customer Service Rep
ATT Wireless
2009 to 2010
Set up new accounts and upgrading existing service. Quickly and effectively solve customer challenges. Coding Specialist/Billing Specialist
MedAmerica Billing Service
2003 to 2006
Coded medical charts and billed all types of insurances for payment Customer Service Rep
Cox Communications - Las Vegas, NV
1998 to 2003
3
Sales reps in opening new accounts and upgrading existing service. Quickly and effectively solve customer challenges. Education
High school or equivalent
Skills
• Quality Assurance
• Quality Inspector
• Call Center (7 years)
• Customer Service (10+ years)
• Insurance Sales (Less than 1 year)
• Customer Care
• Quality Control
• QA
• Inspection
• Microsoft Office (5 years)
• Phone Etiquette (10+ years)
• Retail Sales (2 years)
• Troubleshooting (2 years)
• Technical Support (2 years)
• Microsoft Excel
• Account Management
• Microsoft Word
• Microsoft Powerpoint
• Microsoft Outlook
• Risk management
• Workers' Compensation
• Human Resources
• Sales Support
• Office Management
• Medical Billing
• Employee Orientation
• ICD-9
• CPT coding
• Medical collection
• Medical terminology
• IVR
• English
• Medical office experience
• Sales
• Customer support
• Office experience
• Google Docs
Certifications and Licenses
Driver's License
Insurance Producer License
July 2019 to July 2021
Property and Casualty License
July 2020 to September 2020
Assessments
Sales skills — Proficient
December 2020
Influencing and negotiating with customers
Full results: Proficient
Customer service — Proficient
March 2020
Identifying and resolving common customer issues
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate