Colleen Johnson

Customer Services Assistant

Moscow, Pennsylvania, United States

+1-570-***-****

adyam8@r.postjobfree.com

SUMMARY

Reliable, caring customer service associate skilled in questions and resolving concerns quickly. All while processing payments, returns, appeasing all customer concerns. Self-motivated with service orientated mindset. WORK EXPERIENCE

March 2022-August 2022

Cash management Customer service representative

Bracy's Shoprite

Moscow, Pennsylvania, United States

Reconcile all cash drawers, ran all end of day cash reports for all cashiers, lottery, moneygram, balanced out the safe, end of day bank deposits, assist with customer returns or refunds,responsible for front end cashiers making sure all breaks, and lunches were given according to labor laws. I also a run be a cashier when times called for it. September 2021-January 2022

Customer service cashier

Onvo Travel Plaza

Gouldsboro, Pennsylvania, United States

Cashier, restock merchandise, cleaned the store, customer support, lottery machine, fax machine, CAT scale, ran all end of day reports for cashiers, I also was responsible for all tobacco purchase orders. EDUCATION

2018-2019

Certified Medical assistant

Fortis Institute

Scranton, Pennsylvania, United States

Phlebotomy, medical office procedures, assit doctors with patients as needed, some medical coding, First Aid, CPR and AED certified with the American Heart Association

-1998

GED

Jim Thorpe Adult Education

Jim Thorpe, Pennsylvania, United States

General education program and successfully completed and passed my GED SKILLS

lottery machine POS Merchandising Cash Management Reconciliation Retail Data Entry 10- key (Tenkey) Numeric Keypad Customer Relations Telephone Skills Typing Customer Support/Service Communication Skills Problem Solving Skills Time Management active listening skills Email Management/Administration Team Player Quality Assurance Conflict Resolution Return Merchandise Authorization (RMA)

LANGUAGES

English - Fluent

EXTRACURRICULARS

Fundraising Co-chair for North Pocono Band Parents 23-24 school year Co-leader with Girl Scout troop 50605

WORK AUTHORIZATION

I am authorized to work in the following countries:

• United States

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