Customer Service Support
Resume:
Colleen Johnson
Customer Services Assistant
Moscow, Pennsylvania, United States
********@*****.***
SUMMARY
Reliable, caring customer service associate skilled in questions and resolving concerns quickly. All while processing payments, returns, appeasing all customer concerns. Self-motivated with service orientated mindset. WORK EXPERIENCE
March 2022-August 2022
Cash management Customer service representative
Bracy's Shoprite
Moscow, Pennsylvania, United States
Reconcile all cash drawers, ran all end of day cash reports for all cashiers, lottery, moneygram, balanced out the safe, end of day bank deposits, assist with customer returns or refunds,responsible for front end cashiers making sure all breaks, and lunches were given according to labor laws. I also a run be a cashier when times called for it. September 2021-January 2022
Customer service cashier
Onvo Travel Plaza
Gouldsboro, Pennsylvania, United States
Cashier, restock merchandise, cleaned the store, customer support, lottery machine, fax machine, CAT scale, ran all end of day reports for cashiers, I also was responsible for all tobacco purchase orders. EDUCATION
2018-2019
Certified Medical assistant
Fortis Institute
Scranton, Pennsylvania, United States
Phlebotomy, medical office procedures, assit doctors with patients as needed, some medical coding, First Aid, CPR and AED certified with the American Heart Association
-1998
GED
Jim Thorpe Adult Education
Jim Thorpe, Pennsylvania, United States
General education program and successfully completed and passed my GED SKILLS
lottery machine POS Merchandising Cash Management Reconciliation Retail Data Entry 10- key (Tenkey) Numeric Keypad Customer Relations Telephone Skills Typing Customer Support/Service Communication Skills Problem Solving Skills Time Management active listening skills Email Management/Administration Team Player Quality Assurance Conflict Resolution Return Merchandise Authorization (RMA)
LANGUAGES
English - Fluent
EXTRACURRICULARS
Fundraising Co-chair for North Pocono Band Parents 23-24 school year Co-leader with Girl Scout troop 50605
WORK AUTHORIZATION
I am authorized to work in the following countries:
• United States
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