Customer Service Representative
Resume:
Tina Southerland
Wilmington, DE *****
****************@*****.***
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects
simultaneously with a high degree of accuracy.
Work Experience
Coordinator Specialist
Marshalls - Wilmington, DE
October 2021 to Present
* Sign customers up for our rewards Credit Card, Explain all the benefits.
* Coached employees through day-to-day work and complex problems.
* Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize
workflows.
+ Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
+ Evaluated employee performance and coached and trained to improve weak areas.
* Maintained compliance with company policies, objectives and communication goals.
+ Worked with management team to implement proper division of responsibilities.
* Set overall vision and provided team leadership.
* Developed training, task and process guidelines and communicated clear and concise directions to
employees.
* Mentored newly hired employees on operating equipment and safety and developed training manual
to use for reference.
* Consistently met quarterly sales goals and increased customer retention rate year-over-year.
Cashier Team Lead
Jildor Shoes - Cedarhurst, NY
September 2009 to March 2020
* Processed POS transactions, including checks, cash and credit
* Product Restocking purchases or refunds.
* Increased customer loyalty and retention. Stocking And Replenishing
* Quickly and accurately counted drawers at start and end of each shift.
+ Helped customers complete purchases, locate items and join rewards program
* Served needs of more than 50 customers in busy Retail environment.
Customer Service Representative
Pasadena - Oceanside, NY
September 2005 to December 2008
+ Answered constant flow of customer calls with up to 10 calls in queue
* Maintained customer satisfaction with forward-thinking strategies focused on addressing customer
needs and resolving concerns.
* Provided primary customer support to internal and external customers in fast-paced environment.
Contact this candidate