Customer Service Representative

Tiffany Ellis Created on Snagajob.com

***************@*****.*** 804-***-**** 131 Pickwick Ave Apt. 1, Colonial Heights, VA 23834 EXPERIENCE Maximus,

Customer Service Representative Jun 2021 - Feb 2023 Handling customer queries on Web Chat, E-mails and Social Media Educate current and potential customers with product and service information

Maintain accurate customer records

Identify and escalate priority issues to the Team Leader and Ops Team Actively participate in team meetings

Handle all queries in a polite, professional manner Probe and troubleshoot customer queries, and provide a suitable and satisfactory solution

Educate customers on services and processes

Escalate any issues to the Team Leader

Achieve agreed KPIs and Objectives

Adhere strictly to shift schedules

Adhere to laid down internal policies, procedures and processes Work collaboratively with the team

Denny's, Waiter/Waitress Jul 2017 - May 2021

customer services

take and deliver food and beverage orders

handle debit, credit and cash transactions

Hardee's, Store Associate Jul 2017 - Sep 2017

Take food and beverage orders

Deliver food and beverage orders

Handle debit, credit and cash transactions

Waffle House, Server Jun 2015 - May 2016

Take food and beverage orders

Deliver food and beverage orders

Server cleaning and side duties

Customer service

Greet customers

Clean tables and dining area

Golden Corral, Front Line Associate Jun 2014 - Jul 2015 Front line associate duties

Handle debit, credit and cash transactions

Customer service

Year, Grocery Store Associate Aug 2008 - Sep 2009

EDUCATION High school Jan 2007 - Aug 2007

REFERENCES Contact: 804-***-****

Relationship: Worked with me

Krystal Jefferson

Contact: 804-***-****

Relationship: Supervised me

Ricky Brown

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