Jay Johnson, PMP, SCPM, Six Sigma Blackbelt

Issaquah, WA 253-***-**** adyahi@r.postjobfree.com linkedin.com/in/jay-johnson-7aa67927b/

Program Manager

An accomplished, adaptable professional with 20+ years of experience supporting leaders and day-to-day operations. Proven in organizing and managing programs and activities. Expertise in program management processes, quality improvement, risk management, change management, data analysis, performance improvement, training, supervision, and metrics/reporting. Focus on savings of time, capital, and human resources. Develops and maintains complex programs to support the organization's strategic direction and creates and manages long-term goals. Prepares budgets and operating plans for programs.

Leadership Impact

Trusted management partner who consistently delivers quantifiable value by leveraging emerging technology and insights to optimize value.

Operations strategist with an entrepreneurial mindset and a contemporary approach to solving diverse problems through innovation, scalability, and reliability through use of metrics & continual process improvements.

A self-driven, accountable Program Manager with an entrepreneurial mindset and a contemporary approach to solving various business problems through agility, flexibility, scalability, and reliability.

A results-driven, decisive Program leader who is highly skilled at delivering objectives, building relationships, inspiring trust and respect from stakeholders, and counseling/developing individuals and teams.

Signature Competencies

Program & Project Management Project Control & Execution Strategic Planning

Resource Management Process & Workflow Leadership

Budget Management Risk Analysis & Mitigation Communication

Training & Coaching Lean/Process Improvement EVMS

Problem-Solving Quality Assurance Auditing

RCA – Root Cause Analysis CAPA – Corrective & Preventative Action Safety Protocols

Professional Experience

Pacific Gas & Electric, San Francisco, CA (Contractor through TCS) Jun 2022 – June 2023

PROGRAM MANAGER -ARET (Asset Registry for Electric Transmission) & EOGIS (Electric Operations for GIS) Program

Plans, develops, implements, and coordinates software development projects and programs.

Leveraging software development best practices – Waterfall, Hybrid & Agile and Jira for optimal results.

Facilitates daily scrum meeting.

Establishes and implements short- and long-range goals, objectives, policies, and operating procedures; monitors and evaluates operational effectiveness and effects changes required for improvement.

Vendor Management for ARET & EOGIS Projects – TCS.

Lead quarterly PI planning & closeout activities.

Risk Manager for new software development program providing single development team for implementing enhancements & production defects, leading RCA & developing CAPA to address traveled work & reduce release cost.

Designs, establishes, and maintains staffing and an organizational structure to accomplish the program/project function effectively; recruits, employs, trains, supervises, and evaluates program/project staff.

Develops and manages annual budgets for the organization and performs monthly cost and productivity analyses.

Recommends, and participates in developing, and establishing policies and procedures; serves on planning and policy-making committees.

Drives and monitors cross-functional program team deliverables to ensure the timely closure of program milestones and gates.

Cross Country Healthcare, Boca Raton, FL (Contractor through KForce) Feb 2022 – Jun 2022

PROGRAM MANAGER – CMS (Contract Management System) Development Program

Plans, develops, implements, and coordinates software development program.

Leveraging software development best practices – Waterfall, Hybrid & Agile and Jira for optimal results.

Facilitates daily scrum meeting.

Establishes and implements short- and long-range goals, objectives, policies, and operating procedures; monitors and evaluates operational effectiveness and effects changes required for improvement.

Vendor Management for CMS Project – Bullhorn Healthcare& Newbury Consulting Group.

Lead quarterly PI planning & closeout activities.

Risk Manager for new software development program providing single development team for implementing enhancements & production defects, leading RCA & developing CAPA to address traveled work & reduce release cost.

Designs, establishes, and maintains staffing and an organizational structure to accomplish the program/project function effectively; recruits, employs, trains, supervises, and evaluates program/project staff.

Develops and manages annual budgets for the organization and performs monthly cost and productivity analyses.

Recommends, and participates in developing, and establishing policies and procedures; serves on planning and policy-making committees.

Drives and monitors cross-functional program team deliverables to ensure the timely closure of program milestones and gates.

Boeing Global Services, The Boeing Company, Seattle, WA Jan 2020 – Feb 2022

PROGRAM MANAGER – DOO (Digital Operation Office) & BGS Cloud implementation to AWS & Azure

Tableau Dashboard Development Program Manager, Developed program goals for organization & managed team.

Managed program budgets for multi-million dollar, performed monthly cost and productivity analyses.

Vendor Management for DOO Program – TCS.

Risk Manager BGS Cloud Migration, leading RCA & developing CAPA to address compliance requirements.

Business Unit Risk SME, lead is developing Tableau dashboard reporting Risks & overall program health.

Assessed program strengths and identified areas for improvement.

Wrote program funding proposals to guarantee uninterrupted delivery of services.

Managed a team with a diverse array of talents and responsibilities.

Boeing Global Services, The Boeing Company, Seattle, WA Sep 2006 – Jan 2020

PROGRAM MANAGER – TBM (The Boeing Marketplace) Program & Business Unit Compliance/Security

Software Development Program Manager for TBM (The Boeing Marketplace) – Boeing’s first effort to create a web/internet store for Airlines to buy parts and training materials – Early Boeing Agile development adaptor.

Managed program budgets for multi-million dollar, performed monthly cost and productivity analyses.

Vendor Management for TBM Program – Infosys.

Business Unit SME/expert NIST Cyber Security Framework, partnered with Corp InfoSec

Compliance, Quality Risk & Regulatory leader for Parts 25 & 121 Airborne Software per AS9100 & DO-178B.

Managed new Business and Test CCB – “Change Control Boards”. Team process leader (wrote all team processes).

Program Increment leader – led all PI planning and closeout activities.

Planned, trained, and facilitated annual recertification AS9100/ISO9001 audits – 5 annual audits.

Continual process improvement leader developed measures/metrics.

Development integration expert aligning: processes, tools, records retention management.

Connexion by Boeing, The Boeing Company, Seattle, WA Dec 2005 – Sep 2006

PROGRAM MANAGER – Engineering Department AS9100 Certification

AS9100 Certification Leader; led Engineering team to document processes and managed schedule activities to become an approved AS9100 organization (200+ employees). To supply Boeing Airplanes with high-speed internet.

Various – Western Wireless, AT&T Wireless, Telecommunications Services, Seattle, WA Sep 2001 – Dec 2005

PROGRAM MANAGER – Engineering PMO

Engineering Department’s Program Management Offices

Western Wireless - Lucent Technology Technical Program Manager – responsible for budgets & program Plans

AT&T Wireless - Network Technical Program Manager – responsible for budgets & program Plans

Telecommunications Services – Software Development Program Manager – responsible for budgets & program Plans

Western Wireless, Bellevue, WA Jun 1996 – Sept 2001

MANAGER

Created Customer Relations department.

Developed team process, managed team.

Implemented several process improvement initiatives recovering over $1 million in unprocessed fees & charges.

Education & Certifications

Bachelor of Business Administration Degree, Process Improvements – University of Washington

Bachelor of Arts Degree, Economics – University of Washington

Project Management Professional (PMP) In Good Standing – 2025 Renewal

Lean Six Sigma, Black Belt Certification – Oriel

Agile/SAFe Training

AS9100 Rev B & C/ISO9001 Aerospace Lead Auditor – Certification

Technical Proficiencies

Agile, Scrum, Jira, SDLC, Microsoft Office: Word/Excel/PowerPoint/MS Project/Outlook, Tableau, Azure, AWS, VersionOne

Previous Experience

Inactive - Secret Clearance (B2 Program – PP&C), DCMA Focal (B2 Program – PP&C)

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