Marlon Bennett

***** ***** **

Porter, Tx *****

475-***-****

adyaft@r.postjobfree.com

Profile

IT specialist versed in Desktop Support, Help Desk support, desktop management with integrity, maturity and dependability. Strong ability to advise, coach and teach with respect to leading practices and improvements initiatives. Project management experience and skills, operating as part of a team in regard to organizing, planning, and executing initiatives, starting from vision to implementation phase. CORE QUALIFICATIONS

● Desktop and Help Desk Support services face to face/remote/phone

● Excellent Telephone Communication Skills

● Management and Training Skills

● Work well with a team or autonomously

● Fast Learner and has a high level of interest in new system learning

● High Level of Performance under pressure and in a fast-paced environment. Education

Nichols College, Dudley, MA

Bachelor of Science in Business Administration.

Major: Information Technology Management Graduated: May 2015 Work Experience

TekSystem May 2015-September 2015 End User Support

● IT Consultant at Yale University in New Haven, CT, where I was a member of their CTS Desktop Support Team 2.

● Provided Desktop and Help Desk support for Yale’s Windows 7 migration project for the YMG building and other sites around campus.

● Resolved client issues remotely over the phone using their ticketing system, Service Now, as well as face to face with the end users.

● Installed, configured, and maintained PC’s and laptops for Yale University employees spread throughout multiple departments.

● IT end user support/ project assistance with laptop deployment at Yale New Haven Health (Hawley Lane Campus) Laptop deployment project which included two new LCD screens and docking station for the new laptop. ID printer configuration and deployment (York Street Campus) connecting and setting up on WOW stations for clinical nurses and doctors. Also, troubleshooting and incident tickets.

● Programmed and Installed merchandise and equipment throughout 25 AT&T stores during the merge of AT&T and Direct-tv.

United States Marine Corps September 2015- 2019 Motor Transportation Operator/Wrecker

● Promoted to the rank of Sergeant

● Operated and maintained over 100 million dollars’ worth of Vehicles and Equipment

● Ensure personnel accountability

● Recovered over 30 disabled vehicles

A2B Transportation LLC October 2019-Present Owner Operator

• Own and manage all aspects of a transportation company

• Operate and maintain tractor

• Organize and deliver trailers to appropriate area

• Upon completion of loaded trailers, they are stage in designated area for delivery to customers Internship

Information Technology Department at Nichols College, Dudley, MA January 2015- April 2015

● Programming

● Help Desk

● Troubleshooting

Certification

● Secret Clearance Expires-2027

● Commercial Driver's License

TECHNICAL SKILLS

● Computer Programs: MS Office 2007/2010, Software and Hardware Installation, Troubleshooting, Database Service Handling/Inventory, Manage Engine Service Desk Plus Ticketing System, Password Resets, Active Directory Management adding/removing from different OU, Ghost Cast reimaging program, Norton Ghost, Solar Winds Network System, Office 2013, Proteus, Epic, Windows 7 Operating System,

● Skills: Windows XP/Vista/2007, Remote Desktop Support, Basic Ruby Coding, Visual Basics, Scare ware Virus, Wi-Fi Troubleshooting, Network Storage, Desktop Setup, Shared folders, Windows 7 Migration, PGP, Epic, Mckesson, Java settings, Bitlocker Encryption, IP configurations, BIOS structures, Printer troubleshooting, Managing a Tech team, Data Entry Inventory, (Took Place in Yale Go Live, YNHH PriMed Setup), Network cable configurations, Wireless setup, Desktop hardware setup

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