Senior Salesforce Developer/Lightning Developer
Resume:
Veenus
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Experienced Certified Salesforce Professional with 8+ years of professional IT experience in Salesforce.com (SFDC) as Technical Lead/Lightning Developer and Administrator with 5x Salesforce certified professional Skilled in Salesforce CRM working across various SFDC implementations covering Salesforce B2B Commerce, Sales Cloud, Service Cloud, Omnistudio applications.
Strong IT experience as CRM developer that includes all phases of Design, Development, UAT and maintaining Product & Business applications including Cloud Based, Web Applications (Lightning Aura Framework and Lightning web components), Web Services, Client-Server applications.
Professional Summary:
Experience in Salesforce.com, Force.com, Salesforce.com Development using Apex Classes, Triggers, Batch Apex, Test Classes, Lightning flows, Lightning web components, Web Service APIs.
Created Storefronts, did configurations covering setup for B2B commerce (Cloud Craze and lightning) Pricing models, Product Models, Subscriber pages and customization in both classic and lightning.
Extended OOTB B2B commerce views for Product List Page, Product Detail Page, Cart, Order pages. Created Custom Backbone JS Views to maintain Different views like Order Details, Order Creating, Canvas, Quick view, Account Pages.
Implementation of SMS, IVR, Omni-channel service using OOO customization of Service cloud.
Proven ability to prioritize and manage case queues effectively, ensuring timely resolution of customer inquiries and support requests.
Experience in integrating salesforce.com application with other internal/external applications using SOAP and REST based web services.
Developed custom LWCs to enhance the user interface and user experience of Salesforce applications.
Strong experience with Salesforce-SAP Integration using REST API.
Created different Lighting Components (Aura and Web) and Complex Visual flows for Proposal Management, Assortment Management and Catalog Automation.
Implementation of Lightning flows covering screen flow, Auto-launch flow, record-triggered flow (Before and After), Scheduled flows.
Implemented Lightning Flow's declarative capabilities to interact with Salesforce data, including querying and updating records, performing calculations, and invoking Apex code when necessary.
Integrated Lightning Flows with Lightning Web Components (LWCs) to provide a seamless user interface by using displaying dynamic data, performing validations, or triggering custom actions.
implemented custom methods in LWCs to encapsulate complex rendering logic or behavior, promoting reusability and maintaining clean and modular code.
Worked closely with UI/UX designers and product owners to understand communication requirements and implement intuitive and seamless user interactions within Lightning Web Components.
Utilized Vlocity Omni Script and Card UI framework to design and configure guided processes and user interfaces, enabling step-by-step workflows and intuitive data entry.
Strong knowledge & experience working in teams implementing Agile and Scrum Methodologies.
Experience in migrating data from legacy systems to Salesforce using Apex Data Loader Work Bench and Demand Tools.
Can do reverse Engineering with the existing System to understand the architecture and Design of the implementation.
Having Good Knowledge in Salesforce CI/CD Tools like GIT, GITHUB Code Repository.
Strong Database (DBMS) development experience in writing queries, functions, stored procedures, triggers, and views in SQL, PL/SQL.
Worked on Platform Events and Email Services to interact with External System.
Extensive experience in analyzing business requirements, entity relationships and converting to Salesforce custom objects, lookup relationships, junction objects, master-detail relationships.
Extensively worked on web technologies like HTML, XML, CSS, JSP, JavaScript, jQuery for salesforce websites and worked on UI design of Lightning component pages with lightning style sheets (SLDS).
Proficiency in Object Oriented Programming like Java, C++. Have good hands-on in other programming languages like Python, Spark, C.
Extensive experience in designing Data Model, Custom Objects, Custom fields, buttons, links, Record types, Page layouts, User Profiles, Permission sets, Roles, Custom Labels, Custom Settings, Static resources, Assignment and Validating Rules.
Proficiency in Salesforce Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Reports, Dashboards, Tasks and Events.
Created lightning Apps, Lightning Record pages, App Page using lightning App builder and lightning component features on Salesforce platform.
Worked as a team to complete the POCs requested by the Solution Architect for a smooth Discovery Phase.
Experienced in production support to provide L2 Support, Monitor, and assist team on 24/7 support.
Build technical documentation and develop run down flow for project execution, Responsible for functional reviews and technical reviews and on time deployment.
Active participation in the Sprint grooming along with PO, BA, Architect, UX designer testing lead, Scrum Master & PM and make sure the requirement is technically feasible.
Education & Certifications:
Bachelor of Technology in Electronics and Communications - Rajiv Gandhi University - India.
Salesforce Administration ADM 201
Salesforce Developer PD I
Salesforce Certified Associate
Salesforce Certified Platform App Builder
Salesforce Certified Omnistudio Developer
Technical Skills:
Salesforce Technologies
Salesforce Sales cloud, Salesforce Service cloud, Salesforce B2B Commerce cloud (Cloud Craze and Lightning), Salesforce Industry cloud, Salesforce Einstein analytics, Sites and Communities, Service cloud Omni channel,Salesforce.com, Apex Triggers, Apex Scheduler, Lightning (components, apps and system designs of Aura and Web components), Visualforce (Pages, Components), Apex Web Services, Batch & Schedule classes, Salesforce Einstein Activity capture, Salesforce Integration, Salesforce Lightning Inspector, E-Commerce Platforms, Salesforce Connect, OAuth 2.0, Single Sign-On, Vlocity Flex Card, Vlocity Omni script, Vlocity Integration Procedures.
Custom Integration
Outbound Messages, Workflow & Approvals, Field Updates, Reports, Custom Objects Custom Settings, Custom Labels and Tabs, Email Services, Role Hierarchy, Dashboards, Security Controls, AppExchange Package & Custom Application and Sandbox Data Loading, Governor Limits.
Tools
Force.com platform, Force.com DataLoader, Force.com Workbench, Force.com Migration tools, Eclipse IDE, Developer Console, Visual studio code, Git hub, PyCharm, AppExchange, Jira, Microsoft Word, Confluence, Jenkins.
Web Technologies
HTML, Java Script, CSS, Angular, Backbone JS, Handlebar JS, jQuery.
Web Services
REST, SOAP, BULK, WSDL, XML, Metadata.
Programming Languages and Technologies
APEX, Java/J2EE, JSP Servlets, C, Shell Scripting, Python, R, Hadoop, Big data, Machine learning, Artificial Intelligence, MySQL Server, MySQL, Design, and Implement of Algorithms.
Methodologies
SDLC Methodology Waterfall, Iterative, Agile Scrum.
Professional Experience:
Polo Ralph Lauren - New York City, NY Jan 2022 – Till date
Role: Senior Salesforce Developer/Lightning Developer
Description: B2B Commerce and Virtual Market Experience leverages Salesforce's robust platform to facilitate business-to-business sales, enabling seamless transactions and enhanced customer relationship management for their wholesale partners. It streamlines the ordering process and strengthens collaboration between Polo Ralph Lauren and its business customers.
Responsibilities:
Setup and Creation of Multiple Storefronts in B2B commerce classic and lightning cloud.
Overridden Service class, Logic classes for all storefronts to customize OOTB functionalities based on Client requirements.
Created Custom Backbone JS Views to maintain Different storefronts and customize Cart Checkout, Order Details, Order Creation, Payment Page, Account Pages.
Created Backbone JS Models to maintain data model for UI creation, Expertise in Order Management and Catalog Management Subsystem.
Created Custom Backbone JS Views to maintain Different storefronts and customize Cart Checkout, Order Details, Order Creation, Payment Page, Account Pages.
Customized Global search functionality for Orders and Products by updating Logic and data layers using SOSL and SOQL.
Built customized Lightning components replacing existing ones, using JavaScript on client side and Apex on server side.
Setting up the Buyer Groups, Entitlement Policies and Pricebook.
Configured the Products (both single and variant), Product Workspace and Promotion workshop. Setting up the Product Attributes and different filters.
Created Optimized Product Detail Page using Quick View and implemented Lazy Loading functionality on Product List Page.
Implemented Product Canvas and export to PDF functionality to advertise the product to clients.
Designed and developed Lightning Web Components with the use of imperative and declarative approaches for component communication, depending on the specific requirements and use cases.
Implemented the Integration of B2B commerce Payment Gateways with Stripe to facilitate payments.
Setting up the Product Attributes and different filters.
Developed Lightning Web Components to display and interact with community-specific data, such as user profiles, group discussions, knowledge articles, and case management.
Integrated LWCs with external systems, such as REST APIs and external databases.
Created Community Pages using experience builder to give access to External Customers, Created and Maintaining different types of Profiles. Customized Community pages using experience builder.
Worked with Community Cloud's audience targeting and permissions features to deliver personalized and role-based experiences using Lightning Web Components.
Created Multiple Lighting Web Components, Lighting Aura Components, Lightning flows to automate Order placement procedure.
Used Salesforce Lightning Inspector to debug lightning components during development process.
Provided Production Support to Business in case of issues by using debugging tools of chrome, Salesforce. Providing solutions to Business queries and guiding them on requirement basis.
Deploying salesforce code across different sandbox and production instances using migration tools such as change sets, VS Code.
Environment: Salesforce B2B Commerce, Service Cloud, Salesforce.com, Force.com, Lightning Aura and Web components, Apex Classes, HTML, Java Script, CSS, Lightning Flows & Approvals, Controllers, Triggers, SOQL, SOSL, Visualforce, Force.com Sites, Experience Builder, Lightning App builder, Data Migration, Data Loader, Rest API, Soap API, Custom Events, Shadow DOM, Decorators, Templates, Caching, Platform Events, VS Code.
Cummins - Columbus, IN / Infosys Pvt Ltd Feb 2020 - Jan 2022
Role: Senior Salesforce Developer/Lightning Developer
Description: Cummins utilizes Salesforce to optimize its sales processes, enabling efficient lead management, improved customer engagement, and streamlined sales operations. Salesforce empowers Cummins with data-driven insights, enhancing productivity and driving growth in their sales efforts.
Responsibilities:
Customized Email to Case functionality by using Apex triggers, Apex Classes to Automate Quotes Creation through Email.
Worked on Live Chat agent implementation using Omni-channel.
Worked of integrating Salesforce Service Cloud Omnichannel with other systems and tools to create a unified customer service ecosystem.
Integrated Lightning Web Components with Lightning Data Service (LDS) to streamline data retrieval, manipulation and caching to achieve optimized performance.
Used Lightning Message Service to communicate between to non-related Lightning Components.
Implemented the Integration of B2B commerce Payment Gateways with Stripe to facilitate payments.
Worked on leveraging process flow automation tools to streamline processes and automate repetitive tasks within Salesforce Service Cloud Omnichannel.
Created B2B Backbone JS Models to maintain data model for UI creation and worked on customization of Order Management and Catalog Management Subsystem.
Setting up the Product Attributes and different filters based on client requirement.
Integrated Salesforce with SAP using REST API Webservices to handle the Automation of Order creation flow.
Utilized Lightning Flow's visual interface to create user-friendly experiences, incorporating screens, input fields, decision elements, and automation logic to guide users through each step of the process.
Enabled Aura Framework and added Aura Attributes/Handlers for Events / Logic & Interactions.
Implemented Product Canvas and export to PDF functionality to advertise the product to clients.
Implemented Service cloud functionalities like Case Assignment Rules, Case Escalation Rules, Case creation, CTI Configuration etc.
Implemented Web-based Case Automation Web-to-Case in Customer Community and Email-to-Case on Case Object to track and solve customer’s issues.
Customized Email to Case functionality by using Apex triggers, Apex Classes to Automate Quotes Creation through Email.
Wrote trigger on Content Document, Content Document link, Email Message to handle the Automation of Quote flow.
Developed Custom search functionality for accounts and contacts using SOSL.
Implemented Apex Invocable Classes and REST integrations as per the requirement.
Developed Test Classes for Apex Triggers, Asynchronous classes, Integration Classes, Various DML events and functional needs in the application.
Debugging Production Issues and other bugs in Apex scripts using Debug Logs and System Log Console to catch Exceptions and execute Governors and Limits.
Involved in Enhancements, Bugs and Minor POCs of the project.
Involved in the Data Transformation and Data Cleaning activities During the Retirement/Removal of Stations using DataLoader and Workbench.
Involved in project technical design plan, conversions, Mapping, configuration of portions of SFDC application.
Played a part in the requirement gathering which involves troubleshooting and having meetings with the Salesforce Team and the client Lead Architects to freeze the best design approach.
Environment: Salesforce B2B Commerce, Service cloud, Community Cloud, Force.com platform, Salesforce Lighting (Aura and Web Components), SLDS, Force.com Sites, Apex, VF Pages, Data Loader, HTML, Java Script, CSS, Lightning Flows & Approvals, Dynamic Dashboards, Custom Events, Shadow DOM, Decorators, Templates, Caching, Platform Events, Email Services, Sandbox data loading, VS Code.
Travelers Insurance - Hartford, CT /Infosys Pvt Ltd Jan 2018 - Feb 2020
Role: Salesforce Lightning Developer
Description: The insurance client in the US employs Salesforce to implement a comprehensive price change management system. Leveraging Salesforce's capabilities, the system efficiently manages pricing updates, automates approval workflows, and provides real-time visibility into pricing changes, ensuring accurate and timely pricing adjustments across the organization's insurance offerings.
Responsibilities:
Used Lightning Web Components in combination with Lightning App Builder, Experience builder to build Community pages, App pages, Lightning Record Pages.
Developed Lightning Components and enhanced the Existing Lightning Components to Fulfill the Business Requirements, added CSS and Design Parameters that makes the Lightning component look and feel better.
Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
Experience in the process of migration from Classic to Lightning environment and enhancing all the existing Visual force pages and make them compatible with Salesforce Lightning.
Developed a customer portal (Experience Cloud) with functionalities for selling new white label policies.
Implemented Salesforce Insurance Could digitize insurance services, enabling customers to update policies, manage claims, and enable self-service through the Experience Cloud portal.
Worked on objects related to Vlocity like plan benefits, insurance, accounts, contacts, quotes, cases to process customer requests and claims to handle various types of insurance.
Worked closely with the client to optimize the overall runtime of UI flows, web design by using Omni scripts, Data Raptors and Vlocity Integration procedures.
Developed Lightning component framework including an out of the box set of components, event driven architecture for optimized for performance of the application.
Used HTML, CSS In Vlocity Flex cards and consoles for designing various Insurance plans Web UI.
Captured the customer cases related to the insurance and for the other types of the benefits using Vlocity Omni script and its Input and action components.
Developed reusable UI Components with Lightning Component Framework.
Extensively Used VS Code, Salesforce CLI, Salesforce DX for the Development and Deployment.
Created multiple Lightning Components, added CSS and Design Parameters from LDS (Lightning Design System) that makes Lightning component look and feel better.
Created new Lightning Web Components using Field Sets to build a Custom UI.
Worked on Salesforce Lightning Flows and Lightning Process Builder to easily automate Business Processes and send Email Notifications.
Implemented Email to lead, Web to lead functionalities and Data Loader to bulk load leads data into Salesforce.com from other databases and CSV files.
Tested apps by appending multiple components to Lightning Application thereby deployed Applications from Sandbox to Production.
Worked on some backend logic using Apex using Object Oriented Programming and scheduling the Batch Classes to generate the Reports to the Business Team.
Worked in CRM business processes like Account Management, Lead Management and Case Management.
Displayed the Lightning Experience for the Classic users with Lighting Out in the Lightning apps.
Integrated the to one Salesforce Org with another Salesforce Org using Connected Apps.
Worked on GIT Branch Creation, Gearset, Changeset for the Components that are developed to be Migrated.
Environment: Sales Cloud, Service Cloud, Salesforce Vlocity, Community cloud, Connected App, Force.com platform, Lightning Web Components, Lightning Aura Components, Force.com Sites, Lightning LDS, Web Component Life cycle, Lightning Message Service, Custom Events, Shadow DOM, Decorators, Templates, Platform Events, Workflow & Approvals, Apex, Data Loader, HTML, Java Script, CSS, Jira, Sandbox data loading, VS Code, GitHub for Code Repository.
Bank of Australia, Sydney, Australia/Infosys Pvt Ltd Dec 2017 - Dec 2018
Role: Salesforce Lightning Developer
Description: Advise Next Gateway ANG - Single Gateway Customer portal for different Advisors which operates multiple investment management businesses through subsidiary companies. the bank has enhanced its customer service operations by utilizing Sales Cloud, Service Cloud, enabling efficient case management and personalized customer experiences, sales pipeline management, lead tracking, and forecasting, resulting in increased sales productivity and revenue growth.
Responsibilities:
Updated the APEX Controller and Helper functions regularly making the Component Context Aware as per business requirement.
Used SOQL, SOSL and DML's effectively considering all the governor limits for data manipulation needs of the applications.
Wrote Trigger on Event object as calendar data getting updated by Event and Event Relation.
Wrote a routine in the Apex Controller to send all the users an email who have not logged in to the system for 60 days and another email to the admin listing the number of inactive Users.
Built unique Lightning pages as per business needs with Lightning Community Builder.
Updated a Batch Scheduler class to make the reporting work, which was generating a monthly report depending on the User Licenses in the org.
Used multi-level Approval process in combination with Apex classes to automate the approval process in Order management.
Implemented Salesforce Einstein Activity Capture to sync Microsoft outlook with salesforce by using tool tracked emails and synced salesforce contacts with outlook and vice versa.
Created Wrapper classes, Batch Classes, and Queueable Asynchronous Apex Class to process the legacy Data.
Created professional and Custom salesforce pages to bring dynamic versions of the components when setting up in Lightning App builder.
Created Reports and Dynamic Dashboards to track Opportunity Stages for Management visibility.
Worded In SFDC Configuration & Customization- Creating & Managing Users, Roles, Profiles, Permission sets, Communication Templates, Security Access, Single Sign-on (SSO) and Security Controls to ensure that protected data is available only to the authorized users.
Responsible for Data Sync from internal Legacy system to Salesforce, comparing number of records with server, management of API calls.
Used Salesforce Data Loader and Jitter Bit Data Loader (Wizard-driven import/export tool with drag and drop data mapping, support for create, insert, update, delete, hard delete, query and bulk loads) to import and export the data.
Modifies existing customizations using XML metadata files and responsible for migrating customization changes from sandbox to production.
Worked in writing Scalable code using custom setting, custom metadata, and utility classes to overcome Governor Limits in Salesforce and to store frequently used data.
Made use of Custom Labels and translated to various languages.
Worked on Communities and send emails to the community users using process builders and email alerts.
Environment: Sales Cloud, Service Cloud, Vlocity, Community cloud, Force.com Sites, Apex, Data Loader, HTML, Java Script, CSS, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, MS Excel, data loading, VS Code, SharePoint, GitHub, Custom Reports, Dashboards.
Max Healthcare – New Delhi, India/Snowm India R&D Pvt Ltd Dec 2016 - Nov 2017
Role: Salesforce Developer/Admin
Description: Eye care professionals look ahead. They develop a clear vision of what they want to achieve; for their patients, staff, and themselves. Ultimately, this vision is what makes their businesses thrive.
Responsibilities:
Developed the Visualforce pages (standard controllers, controller extensions, and custom controllers) and Templates using the Lightning Design Framework for constructing the rich UI.
Worked on various salesforce.com objects like Accounts, Opportunities, Products, Property Mappings, Opportunity Line Items, Line Monthly, Pipeline Status, Order, Order Monthly, Reports and Dashboards, Work Orders, Cases, Installed Products.
Wrote Apex Classes and Test Classes and worked on workflows, lightning flows, Email Templates and Approval Processes.
Configuring the Data Model as per the functional requirements.
Implemented the requirements on Salesforce.com platform using APEX and Visual Force HTML and JavaScript.
Developed Process builder, Multi-level Approval process as per the Business needs along with email alerts and field updates.
Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
Involved in the Functional Requirement Designs. Did deployments of the Build Components and filling up the functional gaps as part of the testing completion.
Performed data migration into Salesforce App using Data loader, Salesforce Import wizard with CSV files.
Used SOQL and SOSL conceding the governor limits to achieve the required result.
Used Metadata API to retrieve, deploy, create, update, or delete customization information, such as custom object definitions and page layouts, for organization.
Created triggers to enforce constraints on the fields and schedule tasks.
Environment: Sales Cloud, Vlocity, Force.com Sites, Apex, Data Loader, HTML, Java Script, CSS, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, MS Excel, data loading, Visual force, Security Controls, Escalation rules, Assignment rules, Record types, Custom objects and Fields, Time based triggers, Triggers, Workflows, Rules, Data loader, SOQL, SOSL, Apex Schema Builders, App Exchange, Advanced use of Excel.
Snowm India R&D Pvt Ltd – Hyderabad, India Feb 2015 - Nov 2015
Role: Java Developer
Description: A home product developed to provide services for proximity marketing and indoor navigation solutions. Designed and developed web applications for this product which gives the user to configure company provided beacons.
Responsibilities:
Responsible for requirement gathering to design, development, testing and release.
Implementation of Client validations in registration forms, login and logout forms using JavaScript.
Involved database design and responsible for creating and modifying Database objects.
Database design and SQL creation as needed in project development.
Developed REST Web services to make web service calls simple and easy for the client to access it with the help of standard HTTP URIs.
Used Web services (SOAP) for transmission of large blocks of XML data over HTTP.
Responsible for quality and fixing issues/bugs.
jQuery was used for the client-side validations.
Used KAFKA for Publish/Subscribe pattern in application dealing with messaging.
Utilized Maven based build process and continuous Integration of the project using Jenkins and deployed applications through Apache Tomcat.
Responsible for creating tags for each release.
Written procedures, functions, triggers, and views.
Used MVC framework for the development of multitier J2EE application.
Design and Modify UI and adding functionality using HTML, JSP, jQuery, JavaScript.
Used tiles framework to design the JSP pages.
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