Customer Service Store Manager

Luis E. Quinones

** ***** **

Rochester, NY *****

585-***-****

Ashleyw992020

********@*****.***

OBJECTIVE: To secure a rewarding position in an establishment that fulfills my need for knowledge and successes. As knowledge is the key to victory.

EDUCATION: GED obtained through Ibero Early Childhood Services

Edison tech. Rochester NY

Major- Automotive

GPA- 3.2

Bryan and Stratton College:

Major- Business

EXPERIENCE: Bob Gabriel's: Collision 6301 Lakeside Rd, Ontario, NY 14519

Store Manager-2005-2012

Duties: Scheduling appointments, Product ordering, answering phones, supervising employees, inspected others work once job was completed, opening and closing the shop, handled customer concerns and complaints.

Reason for leaving: Let go do to Shop closing down.

Denny’s Restaurant: 4 Perinton Hills Fairport, NY 14450/ 2890 W Ridge Rd, Rochester, NY 14626

Cook & Manager—07/2012 - 05/2019

Duties: cooking and preparing meals, keeping a cleanly kitchen. providing excellent customer service, maintains quality and satisfaction of all guest, training of new Employees, ordering product, fulfilling orders, scheduling.

Reason for leaving: Let go due to restaurant closing down

Valvoline Instant Oil Change: 654 East Ridge Road, Rochester, NY 14621

Assistant Manager: 11/2019-4/2020

Duties: Provided excellent customer service, supervise store, enforced safety measures on all required job duties (PPE), opened and closed store, trained new hires, trained to create schedules.

Reason for leaving: Not enough hours/ pandemic

Moe’s Southwest Grill :1233 East Ridge Road, Irondequoit, NY 14621

-Store manager: 05/2022- 09/2022

Duties: Provided excellent customer service. Opened and closed store. Handled deposits. Meal preparation.

Reason for leaving: Lack of hours.

CERTIFICATIONS: Safe Serve certified 2018-2023

References available upon request

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