Customer Service Representative
Resume:
Karen Mabbitt
***********@*****.***
SUMMARY
Dedicated and hardworking professional with a strong passion for customer service. Throughout my career, I have gained valuable experience in consultative sales, customer loyalty, and order processing. Known for my proactive approach and ability to build and maintain relationships with customers, I am committed to helping teams achieve their goals. With a deep understanding of company products and a focus on delivering personalized service, I strive to provide exceptional support to customers.
SKILLS
ACS
Order Entry
Order Processing
Issuing Quotes
Invoicing & Credit
Live Chat
Timecard Entry
PROFESSIONAL EXPERIENCE
Integrated Power Services, Greenville, SC Oct. 2022-Present
Business Development Representative
Discover new markets and identify future opportunities for business growth.
Monitor competitor activities and develop strategies to gain a market advantage.
Foster long-term business relationships with clients through meetings and follow-ups.
Integrated Power Services, Evansville, IN Jul. 2021-Oct. 2022
General Accountant
Invoiced jobs and sales orders.
Sent purchase orders to vendors
Entered jobs and sales orders into ACS
Entered accounts payable
Integrated Power Services, Birmingham, AL Jul. 2019-Jul. 2021
Customer Service Representative
Maintain knowledge of company products to provide helpful suggestions and recommendations to customers.
Respond to telephone inquiries and complaints following standard operating procedures.
Deliver personalized customer service, promptly resolving basic problems on customer accounts.
Assist with training and mentoring new team members.
Handle customer complaints and inquiries in a courteous and efficient manner.
Flanders Electric, Evansville, IN Sep. 2000-Jun. 2019
Customer Service Specialist
Worked with OEM vendors to find the best fit for customers.
Provided quotes to clients and processed orders.
Tracked shipments and ensured notes and folders were up to date before invoicing.
Education
Reitz Memorial High School, Evansville, IN
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