Abe Zerahaimanot adyael@r.postjobfree.com

613-***-****

Work Experience

Reference #4

Public Services and Procurement Canada (PSPC) - Consultant April 2023 – June 2023 (3 months)

February 2020 – November 2020 (10 months)

Gatineau, QC.

- Supported Crestron, Jabra PanaCast, Owl Audio/Video Conferencing devices

- Developed Access Database Form for inventory usage

- Monitored AV/VC usage and provided scorecard reports on monthly bases

- Supported digital services department, Audio/Visual and Video Conferencing equipment inventory and data entry

Reference #3

Ottawa Cardiovascular Centre - IT Operations Support Specialist June 2012 - December 2018 (6 years and 7 months)

Ottawa, ON.

- Provided technical requirements and administered Local Area Network

- Fulfilled help desk support needs for more than 70 staff members

- Responsible for daily backup and recovery operation for physical and virtual servers

- Monitored Philips healthcare information display screens with Kramer Via Connection

- Maintained networked MF printers and scanners

- Supported clinical management application (AbelMed)

- Secured user computers and servers against all malware threats using enterprise anti-virus protection

- Maintained hosted mailing system (Rogers service for business)

- Provided training and supported speech recognition software on a roaming network setup

- Successfully completed smooth migrations/upgrades on different Microsoft Windows operating systems.

- Administered and supported dictation and transcription software

- Assisted with setting up remote VPN connections on personal computers.

- Coordinated with different vendors on configuring computing resources

- Efficiently tracked inventory of hardware and adhere software licenses policies

- Supported Holter Loop department tracking their devices with Wasp barcode scanner technology Environment:

- VMware ESXi (3 hosts and 10 virtual machines), vCenter Server, vSphere Client

- Windows Server 2012/2008 - Active Directory - DHCP - DNS

- Windows 7 and 10 - Microsoft Office Suites - Microsoft Office 365

- Veeam Backup & Replication, - Dell AppAssure 5 - EaseUS image

- ABELMed EHR-EMR/PM - Cerebrum EMR - Laplink PCmover

- Dell EqualLogic PS Series - SAN and QNAP storage - HP ThinClient

- Dragon Naturally Speaking - N-able N-Central service - AutoTask Ticketing

- VIPRE Enterprise Antivirus - VPN Cisco Anyconect - MobileAsset v7

- Parallels Desktop for Mac - CMND Display Management Platform

- HP 9040 MFP LaserJet Printer - Xerox WorkCentre 7970 Color MF Printer

- Kasey Ticketing Page 1/3

Reference #2

Fuelled Networks - IT Technical Support

March 2012 - June 2012 (4 months)

Kanata, ON.

- Achieved implementation of AuthAnvil Two Factor Authentication (2FA) project

- Worked on a new project on how to deploy 2FA as a "Hosted Service".

- Provided network and desktop technical support requirements

- Assisted with Windows 7 migration

Environment:

- Scorpion 2FA - Windows Server 2008 - Windows XP / 7

- Ticketing System (Kaseya & ConnectWise)

Reference #1

McCarthy Tetrault LLP - System Operations

February 1999 - November 2009 (10 years and 10 months) Ottawa, ON.

- Supported Windows server 2003 and networked IT peripherals

- Provided Desktop technical support for various computer systems and office equipments

- Introduced and trained users to a speech recognition software

- Supported VoIP telephone system

- Supported Litigation Summation software users

- Assisted on training new users in office wide standard applications

- Provided support for CarpeDiem and DocsOpen user account

- Maintained day to day backup data storage and disaster recovery plan

- Supported setting videoconference devices for local usage as well as overseas connection

- Administered and supported GroupWise users mailing account

- Handled IT related asset management for the Ottawa branch office Environment:

- Windows 2003, Active Directory, DHCP, DNS, - Windows XP Pro

- Microsoft Office Suites - Corel WordPerfect - DocsOpen

- TANDBERG videoconference/MCU

- VERITAS NetBack-Up - Symantec Ghost,

- APCSymmetraUPS - BlackBerry Desktop Manager

- TightVNC Remote Control - Xerox Fiery Printer, Canon imageRUNNER,

- Dragon Naturally Speaking - Cisco Unity and Call Manager Educational Background

- Willis College of Business, Health and Technology Ottawa Diploma, Computer Networking Technology

- Willis College of Business, Health and Technology Ottawa Diploma, Computer Systems Network Technology

- Algonquin College of Applied Arts and Technology Diploma, Computer Systems Technology

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Certifications & Courses

- Microsoft Certified IT Professional Microsoft Certified

- Microsoft Exchange Server 2010 Course number 70-662/663

- Microsoft Windows Server® 2008 Course number D413-7166/D443-1909

- Microsoft Windows Server 2003 … Course number D364-7488

- Microsoft Windows Server Administrator ….. Course number D444-0962

- Microsoft Certified Systems Engineer Microsoft Certified

- Microsoft Windows® 7 ……. Course number C167-5726

- CompTIA Network+, Certified Course number N10-005

- CompTIA A+, Certified Course number 220-801

- Cisco Network - CCNA Course number 640-816

- Dragon Naturally Speaking Trained by eDistBusines

- IT Ticketing System Kaseya / ConnectWise / AutoTask

- AuthAnvil Two Factor Auth (2FA) Trained by Scorpion Software online

- AppAssure Data Protection Trained by Dell online resource

- VMware virtualization and storage Trained by Dell online resource

- Veeam Backup & Replication Trained by Veeam online resource

- SolarWinds MSP N-Central Trained by N-able

- Cloud Service Microsoft Office 365 Microsoft registered online resource

- AODA Customer Service Training / Bill 168 .. HRdownloads Inc, Certificate

- Canfitpro personal trainer Trained by GoodLife

- Quality Troubleshooting Techniques Radar Solutions Group Inc., Certificate

- Worker Health & Safety Awareness Certificate

- Security Clearance Secret Level II

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