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Customer Service Chapel Hill

Location:
Chapel Hill, NC
Posted:
July 13, 2023

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Resume:

Susan Adams

Chapel Hill, NC *****

adyadu@r.postjobfree.com

919-***-****

Engineer and gerontologist with client-oriented business experience. Creative and original problem solving skills focused on producing practical and useful results. Work Experience

Business owner

Caregiving Technologies, Chapel Hill, NC. 2012 to present

• Founder of consulting business incorporating technology to help people remain independent

• Certified Aging in Place Specialist with Universal Design training.

• Developed unique systems for individual and family needs, especially those with cognitive impairment.

• Speaker and educator on technologies for aging in place Business owner

Canada Holdings - DBA The Tidy Maids, Raleigh, NC. 2017 to 2022

• Sales of home cleaning services to consumers and businesses

• Managed staff of 14 and created a positive, resilient company culture

• Overhauled employee compensation from wages to commissions, enabling a 30% improvement in productivity metrics

• Responsible for all aspects of managing a business including HR, marketing, administrative, performance management, payroll, sales, and customer service Builder and Director

ARGO, unit of Nurse Care of North Carolina, Durham, NC. 2015 to 2017

• Spearheaded all aspects of startup from operations and technology to marketing and sales.

• Designer of technology focused connected care model

• Built business from scratch into a branded senior transportation subscription service Director of Volunteer Services

Carolina Villages, Chapel Hill, NC 2014 to 2016

• Recruited and trained volunteers for non-profit promoting aging in place.

• Scheduled and managed events and services for older adults within organization. Corporate Work

Global Market Development Manager/Project Engineer GEON/BF Goodrich - Cleveland, OH 1987 to 1995

• Worked with design teams from multiple national companies to reduce cost through material replacement of engineered polymers

• Product design optimization, computer modeling, prototype testing and scale up. 3M - St. Paul MN 1983-1987

• Surgical Products Division - Research, testing, product development and manufacturing of bio-implantable materials .

• Contractor Products - Sales, marketing and technical writing of product catalogs for consumer and distributor use.

Education

MA in Gerontology University of Southern California BS in Chemical Engineering University of Minnesota Skills

Public Speaking and Education, Sales, Technical Writing



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