Lai Chie Vue

*** *** ********* *** **** ●Roseville,

MN 55113 ● 651-***-****

EDUCATION

● Harding High School, Saint Paul MN - 2012-2013

● Roseville Area High School, Roseville MN - 2014-2015 SKILLS

Bilingual: Hmong and English

Basic Technology

Good Attitude

Honest

Communication

Customer Service

Cash Handling

Stock

Microsoft

Office

EXPERIENCE

June 2015 to November 2016

Personal Care Assistance

Hmong Home Health Care

● Responsible for light cleaning, cooking, running errands, and doing laundry, as well as assisting clients with bathing, showering, grooming, and other personal hygiene tasks. They also engage clients in activities like reading, talking, and playing games. October 2015 to September 2016

Sales associate

Charlotte Russe, Roseville, MN

● Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service. Operating Cash registers, managing financial transactions, and balancing drawers. Achieving established goals. December 2016 to July 2017

Kennel Attendant/Vet Assistant

Rice Pet Clinic

● Walking

● Feeding

● Blood work

● Fecal Test

● Laboratory

● X-Ray

● Picking up after the animals

● Reporting on the animal’s condition

● Room and location transfers, room temperature and humidity data, etc.

● Interacts with animals daily and restrains animals as warranted.

● Scheduling

● Taking appointment

● Follow up/Phone

● Receptionist

● Keeping cages clean sanitized

November 2017 to June 2018

Teller

Hiway Federal Credit Union

● Provides account services to customers by receiving deposits and loan payments; cashing checks; issuing savings withdrawals; recording night and mail deposits; selling cashier's checks, traveler's checks, and series e bonds; answering questions in person or on telephone; referring to other bank services.

August 2018 to January 2019

Scheduling Coordinator

Community Dental Care

● Manage time and schedules for organizations in a wide range of industries. In the medical field, a scheduling coordinator is similar to a front desk receptionist, so you might speak with patients, set appointments, and manage timesheets.

April 2019 to April 2020

Front Desk Receptionist

Open Cities Health Center

● Medical/Chiropractic: Perform a number of duties, including greeting and scheduling patients and visitors, bookkeeping, calling patients to remind them of appointments, handling billing, answering and routing calls, making transactions, and keeping paperwork organized.

● Dental: Greeting patients as they arrive and answering the phones.

● Scheduling and canceling patient appointments. Dental Charting and treatment Planning. Completing and filing insurance forms and dental billing records

● Vision: Optometrist receptionists interface with patients and doctors. We answer phone calls, schedule appointments, maintain charts and greet patients. The receptionist is also responsible for regular office duties.

August 2020 to 2021

Patient Receptionist

M Health Fairview Clinic

● Greeting and directing patients to examination rooms.

● Scheduling patient appointments and making reminder calls. Informing patients about delays and waiting times. Obtaining patients; addresses, contact details, insurance information, and medical histories.

August 2021 to May 2022

Food Service and Front desk

Hmong College Prep Academy

Food Service:

● Follow established recipes to prepare menu items serve customers in a fast, efficient and friendly manner

● Follow guidelines to ensure correct serving temperatures and adequate portion control

● Provide customers with information regarding food ingredients, availability and pricing

● Escalate customer concerns and complaints to management

● Assist customers with paying for products

Front Desk:

● School receptionists are often the first people that students, families, and visitors see when they enter a school. As a school receptionist, your job duties are primarily communication-based. As such, you'll need to be familiar with proper phone and email etiquette and possess strong interpersonal skills. Your daily tasks may include keeping records, scheduling meetings, and facilitating communication between teachers, staff, and families. June 2022 to Present

Patient Service Representative

Colon and Rectal Surgery Associates

● Answer patient calls, emails and questions, including finding insurance estimates. Confidentially manage patient accounts. Schedule patient visits and answer pre-visit questions, including about billing. Ensure compliance with professional standards & regulatory requirements. Hobby

Privileged Model Management, Eden Prairie MN

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