RAJUL JHAVERI

+1-708-***-**** • adyace@r.postjobfree.com • US Citizen

https://www.linkedin.com/in/rajulconnect1/

SUMMARY

As a Scrum Master with 8+ years of experience, I have developed a strong understanding of Agile principles and methodologies and have a proven record of facilitating successful software development projects. My expertise in Agile frameworks, particularly Scrum and Kanban, has enabled me to guide cross-functional teams through the complete lifecycle of the project. TECHNICAL PROFICIENCIES

Platforms Windows, Linux, Oracle WebLogic Server

Services Web Development

Program/Tools Confluence, Azure DevOps, JIRA, Planning Poker, Jira Align, Word, Excel, PowerPoint

Processes and

Methodologies

SDLC, Waterfall, SAFe Agile Methodology, Scrum, Kanban, Pair-Programming Planning, PI Planning

EXPERIENCE

Client: Early Warning Services, AZ Aug 2020 - Present Role: SAFe Certified Scrum Master

● Hosted Daily standups, Backlog refinement, Sprint Planning, Sprint review, Sprint retrospective, and maintained the sprints.

● Proven ability to collaborate with business, team and development team and worked on solving dependencies and blockers across multiple teams.

● Coached the team on agile practices and processes thereby improving efficiency, and delivering better value.

● Created custom queries in Jira to report to RTEs and key stakeholders within the program and portfolio team with tailored graphical reports and dashboards.

● Prepared Kanban boards at sprint level and dashboards to reflect Lead time, Cycle time, User stories sizes.

● Coordinated meetings, feature or issue dialogs with development, support, quality assurance, and management for continuous Integration and delivery.

● Documented action items delegated for completion, followed up issues, worked on accommodating high priority unplanned requirements and communicated progress to the respective stakeholders including risks and contingency plans.

● Implemented Pair programming in the team for more efficiency, thereby increasing velocity by 30% and reduced the defect rate by 70% over time

● Effectively communicated and ensured transparency per product release.

● Worked with the Product Owner to maintain a healthy backlog, and ensuring alignment with the roadmap to realize the organizational objectives.

● Generated bi-weekly reports of the project progress and submitted to management.

● Partnered with Agile coaches to ensure the team is kept motivated, by incorporating new ways of running meetings like the Sprint Retrospective and Scrum of Scrums to ensure a healthy, safe environment where everyone’s voice is heard.

Client: Verizon, NJ March 2017- July 2020

Role: Scrum Master

● Facilitated scrum ceremonies – Sprint planning, Daily stand ups, Sprint review, Sprint Retrospective, Sprint demos and Backlog refinement.

● Prepare capacity sheet ahead of Sprint planning based on teams’ availability for the upcoming Sprint

● Used Scrum and Kanban boards to monitor and track project progress and help team and stakeholders visualize workflow, limit work in progress and maximize efficiency.

● Served as a PoC for addressing cross functional team dependencies by running scrum of scrums meeting between teams.

● Created dashboards for teams to help understand the workload and road map in each Quarter.

● Actively monitored teams release calendar schedule and worked closely with Dev team to ensure necessary checkpoints are met before the production release.

● Coached new team in understanding the agile process and set the expectation and importance of agile processes.

● Aligned the teamwork with project road map and guided the team to work towards the committed project goal.

Client: Dell Technologies, Richardson, TX June 2015 - Feb 2017 Role: Scrum Master/Business Analyst

● Prepared Kanban boards at sprint level and dashboards at release level.

● Team of 15 on $25M project to integrate multiple third-party products with Dell product suite. 50% increase in profits in one year and continues to sustain a high profit margin.

● Hosted scrum standups, update teams, and maintain sprints.

● Coordinated meetings, feature or issue dialogs with development, support, quality assurance, management teams and continuous Integration and delivery.

● Facilitated story points of the epics; estimate story backlog in Planning Poker. Work with the development team to pull builds from Artifactory.

● Worked as Business Analyst to fill in the gap. Translated the requirement into the Business Requirement Document (BRD) and gathered feedback to address any gaps in requirement.

● Created business workflow diagrams, performed SWOT Analysis, and assisted in creating wireframes.

● Scheduled regular meetings to clean up backlog and get a clear understanding of the current project needs.

Client: XL Catlin, Chicago, IL March 2009 - May 2015 Role: Underwriting Assistant

• Authorized to accept risks of uncontroversial /lower hazard nature with some financial restrictions within agreed underwriting authority limits.

• Where applicable, for renewal accounts, rating policies to be quoted to determine whether premium is consistent with expiry policies for underwriter review and approval.

• Corresponding to our offshore team to issue policies and endorsements accurately and in a timely manner.

• Conducting routine data analysis and manipulation using spreadsheets and databases.

• Develop and maintain productive working relationships with internal and external stakeholders Client: XL Specialty Insurance Company, Inc., Chicago, IL March 2003 – Feb 2009 Role: Claims Assistant

● Reviewed claims to ensure documentation is complete to start the process of claim filing.

● Supported other claims representatives, examiners and leads with larger or more complex claims as necessary.

● Reconciled accounts, tracked, and maintained quarterly reports to track documentation, check issuance, outstanding.

EDUCATION

● Bachelor of Commerce - Osmania University, Hyderabad, India

● Post Graduate Diploma in Computer Applications - Frontier Institute of Information Technology ADDITIONAL

Certifications: SAFe 5 Scrum Master Certification • JIRA • Confluence Awards: Best Employee Award

Other: Graduate from Trinity College of Music, London. Teach Piano to kids.

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