ANGELLA YSAGUIRRE

SUMMARY

I am an accomplished professional with over 20 plus years of data entry skills. I am highly skilled in all areas of customer service, management, and customer retention. Motivated to maintain

Customer satisfaction and contribute to the company success.

SKILLS

·Customer service

·CPR plus knowledgeable

·Self-motivated

·Time management

·ICD 9/10 code proficiency

·Computer and Internet Skills

·DME Knowledgeable

·Insurance Specialist

·Team Leadership

·MS Windows proficient

·Independent worker

·Customer Support

·Delegation

·Data Entry Specialist

·Detail-oriented

·HIPAA knowledgeable

·KeyCentrix

·Multitasker

·45 WPM

·Implementing strategy

·Conflict Resolution

·Quick Learner

·Good communicator

CONTACT INFO

323-***-****

adya9z@r.postjobfree.com

6166 SW 18th St

Hollywood, FL 33023

EXPERIENCE

Senior Lead Coordinator, PATIENT CARE AMERICA Jan 2015-Current

Enter data into the computer system accurately and completely.

Take charge of my region’s needs. This includes educating, training, and development.

Managed a wide variety of customer service and administrative tasks to resolve issues quickly and efficiently.

Lead department; be the primary source of information to junior PCCs, and neighboring departments.

Assume responsibility in the absence of leadership or a management team.

Offer ideas on potential process improvements.

Act as an extension of the management team

Mentor new hires

Create reports and workload via Excel.

Adheres to HIPAA regulations.

Communicates professionally with clients and referral sources.

Uses time management skills to manage daily workload.

Consistent timely communication and follow-ups with the clinic, patients, departments, and sales rep

Financial Analysis

Insurance Verification Specialist

Approving Payroll and times for team members

Intake Specialist, UNIVITA June 2009-Dec 2015

Referral Specialist/Data entry

Insurance Verification Specialist

Answer incoming calls from patients’ and doctor’s offices.

Knowledgeable about ICD 9/10 codes

Provided excellent customer service experience.

Served as the main liaison between customers, management, and the team.

EDUCATION

InterAmerican University of Puerto Rico - Associate degree Oct 2012

Sanford brown institute - Pharmacy tech Dec 2009

Keiser career college - Certified pharmacy tech Feb 2006

Contact this candidate