Customer Service Business Development
Resume:
Mahmoud Refaei
Healthcare Operations director
Contact
Address
6th of October, Giza, Egypt
Phone
adya9o@r.postjobfree.com
https://www.linkedin.com/in/mahmoud-salah-226883ab
Skills
Business management
Cross-functional team management
Operations management
Team building and leadership
Staff hiring
Business marketing
Strategic business planning
Structure prices
Revenue growth
Customer service
Systems implementation
Languages
Arabic : native
English : fluent
Professional summary :
Result-driven healthcare manager with more than 8 years experience in healthcare operations, business development, team leadership, planning and organizational skills built during successful career.
Work experience:
2021-12 Current
-
Operations director
Inshape clinics ( Cairo, Giza and upper Egypt )
Streamlined workflows and procedures to increase overall productivity.
Collaborated with cross-functional teams to execute integrated strategies that drove business growth.
Conducted regular performance evaluations of operational processes and systems to identify areas for improvement.
Developed and implemented strategic, operational plans and KPI's to align with organizational goals and objectives.
Implemented successful strategic plans to reach new clients, increase profits, increase client's satisfaction and boost market share.
Evaluated training needs and conducted performance reviews to drive staff development.
Collaborated with finance personnel to foster streamlined accounts payable, accounts receivable and payroll processes.
Optimized business performance with consistent data tracking and analysis of ongoing operations.
Monitored and adjusted staff schedules based on changing operational demand.
Managed daily operations and monitored activities to guarantee compliance with SOPs and safety regulations.
Created operational and client-specific SOPs to boost efficiency and results.
Oversaw compliance at region-level in collaboration with fellow executives to keep operations running at peak levels.
Reviewed monthly Profit and Loss (P&L) statements to identify areas in need of improvement.
Set forward-thinking policies to meet business needs and boost team success.
Coordinated and supervised team member activities to consistently meet customers' needs.
2019-Current
2015 – 2016
Owner/Operator
Dr. Simle – Dr.Mahmoud Salah dental clinic, minya
Identified areas for expansion by analyzing market, consumer trends and competition.
Oversaw employee scheduling to verify proper coverage for all shifts.
Liaised with vendors to negotiate favorable pricing and support continuous inventory replenishment.
Optimized inventory management with timely audits and improved processes for identifying discrepancies.
Monitored and controlled department budget to grow revenue and contain expenses.
Coordinated business operations from inside to keep activities efficient and cost-effective.
Negotiated contracts and other business opportunities to obtain favorable terms.
Oversaw recruitment and selection process, resulting in highly qualified and diverse workforce.
Practice manager
Qena military hospital
Implemented improved policies and organizational initiatives to reduce patient wait-time.
Recruited, hired and trained personnel to develop strong support team.
Set standard operating procedures for accepting new patients, appointment cancellations and other common occurrences.
Liaised with community groups to promote health programs and coordinate educational activities.
Drove continuous quality improvement for patient services and practice workflow.
Established and implemented short and long-term organizational goals, objectives, policies and operating procedures
Recommended process improvements to improve patient flow and staff circulation.
Restructured job responsibilities to incorporate current demands of changing systems.
Education
Bachelor degree: oral medicine and surgery
Minya University - Egypt ( 2013 ).
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