Project Manager Customer Service
Resume:
Sally Cline
Sun City, AZ *****
*****************@****.***
Accomplished and dedicated Project Manager, Customer Service Representative, Project Coordinator, and Office Manager. Experienced in effective coordination, permitting, planning, administration, customer service, technology, record- keeping, and leading teams successfully from sale to project completion.
Authorized to work in the US for any employer.
Work Experience
New Construction Coordinator and Project Manager
Barron Heating & AC - Ferndale, WA
January 2019 to May 2023
Began as Project Coordinator, moving up the ranks to New Construction Project Manager. ***Moved to AZ and continued working remotely for one year.
Project Management of New Construction HVAC projects and technicians, from initial lead to final billing. Scheduling and leading refrigeration, sheet metal, gas piping, and electrical technicians on multi-phase installations.
Primary duties consisted of clear communication with technicians, contractors, and homeowners throughout the project lifecycle; assisting them through the building phase and coordinating accordingly. Additional coordination and management duties consisted of ordering of materials and equipment, pulling permits from numerous municipalities, booking ferries, barges, lodging and per diem. Assisted technicians with jobsite obstacles and challenges; working to quickly resolve with limited time and revenue loss. In addition, role required Change Order creation, billing and Purchase Orders. Lead point of contact for warranty calls that involved New Construction. This required assessing the request, assigning a technician, and determining if the Service Call should be chargeable or warranty. Assessed root cause for future prevention.
Evaluated technician performance for reviews and wage increases. Contributed and assisted weekly safety meetings and led misc. meetings and trainings. Mentored and trained new team members. Key Contributions:
• Developed relationships and trust with Contractors in a predominately male industry.
• Efficiently project managed over 500 HVAC projects from start to finish.
• Key player in rapid and tremendous departmental growth.
• Developed PM training handbook and Project Manager SOP’s. Office Manager and Project Coordinator
Rainshield Roofing & Const. Inc. - Ferndale, WA
June 1996 to December 2018
Served as Office Manager and Project Coordinator. Managed office staff, sales staff and production schedule.
Creation of all proposals and presentations packages. Fielded all company phone inquiries and walk- in customers, managed bid requests and service calls. Researched and assigned Warranty and Service Calls. Scheduled sales appointments and maintained an ever-moving construction schedule. Processed and maintained all Labor & Industry (workers comp) injury claims, oversaw related light duty work, timekeeping and reporting. Monitored and maintained vehicle and office inventory levels. Recruited, vetted, interviewed and trained new staff. Designed and maintained marketing materials, company website, reviews, and Social Media posts. Conducted travel planning, training and development, and researched and procured high ticket items
(health insurance, alarm systems, safety equipment, vehicles, copy machines.) Key Contributions:
• Researched and developed company installer training and testing, kept Fall Protection Plan up to date.
• Researched and created company MSDS and safety manuals.
• Designed and maintained an efficient scheduling system to maintain projects.
• Served as Property Manager for rental properties owned by company President. This included collection of rent, background checks, lease signing, booking of any necessary repairs, and conducting move-in and outs.
Education
Certificate in InDesign
Whatcom Community College - Bellingham, WA, US
August 2012 to October 2012
Certificate in Marketing and Website Design
Bellingham Technical College - Bellingham, WA
March 2010 to June 2010
Certificate in Microsoft Suite
Whatcom Community College - Bellingham, WA
February 2009 to June 2009
Certificate in Google Professional
Whatcom Community College - Bellingham, WA, US
February 2005 to May 2005
Electives in Business
Skagit Valley College - Mount Vernon, WA
June 1993 to December 1995
Burlington Edison High School - Burlington, WA, US September 1989 to June 1993
Skills
• Customer service
• Administrative experience
• SharePoint
• HVAC
• Property management
• Microsoft Office
• Microsoft Outlook
• Project management
• Statistics
• Social media management
• Project coordination
• Procurement
• Marketing
• Research
• Microsoft Powerpoint
• Microsoft Excel
• Office manager experience
• Construction
• Production management
• Branding
• Interviewing
• Management
• Blogging
• Front desk
• Leadership
• Organizational skills
• Communication skills
• Analytics
• Budgeting
• Roofing
• Web Design
• Writing Skills
• Computer Networking
• Analysis skills
• Computer skills
• Residential construction
• Search Engine Optimization (SEO)
• Email Marketing
• Content Creation
• Refrigeration
• Microsoft Word (10+ years)
• Microsoft Excel (10+ years)
• ServiceTitan (4 years)
• Content Development
Certifications and Licenses
AED Certification
First Aid Certification
CPR Certification
Assessments
Supervisory skills: Motivating & assessing employees — Proficient April 2023
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
Attention to detail — Proficient
June 2023
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Management & leadership skills: Impact & influence — Proficient June 2023
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Project timeline management — Proficient
August 2022
Prioritizing and allocating time to effectively achieve project deliverables Full results: Proficient
Management & leadership skills: Planning & execution — Proficient May 2023
Planning and managing resources to accomplish organizational goals Full results: Proficient
Administrative assistant/receptionist — Proficient May 2023
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Filing & organization — Proficient
June 2023
Arranging and managing information or materials using a set of rules Full results: Proficient
Administrative support professional fit — Proficient April 2023
Measures the traits that are important for successful administrative support professionals Full results: Proficient
Work motivation — Proficient
June 2023
Level of motivation and discipline applied toward work Full results: Proficient
Office manager — Proficient
April 2023
Scheduling and budgeting
Full results: Proficient
Spreadsheets with Microsoft Excel — Proficient
June 2023
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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