Customer Experience 8+ years, Retail cash handling 4+years

EBONY

RAKESTRAW

**** **** ******, ******* **, **357, 2021-Present

Relocating to Killeen, TX May 2023 620-***-**** **************@****.***

Skills Summary

Associate and Customer Experience:

Well experienced in creating and maintaining an inclusive work environment. As well, have practiced team building techniques – strengthening peers and associates by helping, developing, mentoring, and empathizing with others.

Best work practices include multi-tasking, improvising in high stress environments, and administrative organization

Software Experience:

Word

Excel

Tableau

Verint

Certificates:

Food Safety

Certified Power Operations:

Electric Pallet Jack

Electric Pallet Stacker

Scissor Lift

Fork Lift

Education

High School Diploma 2013 Labette County Highschool, Altamont KS

Some College 2013-2015 Coffeyville Community College, Coffeyville KS

Experience

Wal-mart

Retail Team Associate June 2015 – 2017

Retail Leadership 2017-2020

Retail Salaried Management Oct 2020- Present

Provides proper training for employees in regards to cash management, invoice/warehouse receiving processing, people processes, customer experience, safety/security operations, power equipment usage, and merchandising for a combination of 8 years.

Responsible for communicating performance expectation, conducting performance evaluations, and identifying business and people opportunities for 6+years.

Delegated from a range of 30-300 associates day to day for 6+ years.

4+ years of experience in onboarding, off-boarding, LOA direction/follow up, and orientating.

Used select software to log, track, plan, and improve business data and metrics.

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