Customer Service, Data Entry, recruiting, sales
Resume:
Lisa Morgan
#readytowork
Parma, OH *****
***********@*****.***
The gap in my employment from 2015-2017, was due to being a stay at home mom and active duty military (usmc) spouse.
Authorized to work in the US for any employer
Work Experience
Office Manager
Parma family chiropractic - Parma, OH
June 2022 to Present
Data entry, greeting patients, checking in and out patients, getting pre-approvals for insurance, maintaining a clean and organized office space, handling a multi line phone system, scheduling appointments, etc.
Energy Broker
United Energy Services - Independence, OH
May 2021 to Present
Go business to business trying to help business owners save money, remove hidden fees, and lower their rates on gas and electric.
Banquet Bartender/Server
Taste of Excellence - Strongsville, OH
Present
• Set up/ tear down of bar
• Help clean up hall (or other location of event)
• Fill in for servers
• Bring own supplies(pourers, shakers, jiggers, etc)
• Inventory
• Customer service
• Cutting someone off after drinking too much
Customer Service Representative
Walgreens - Parma, OH
January 2022 to July 2022
Cashier, inventory control, stocking, greeting and helping customers find items they are shopping for, answering phones, customer service,etc
• Assisted customers with a warm and professional attitude
• Processed exchanges, orders, refunds and customer transactions
• Assisted customers with questions
Sourcing Recruiter/Office Administrator
Global Technical Recruiters - Cuyahoga Falls, OH
July 2020 to December 2020
High volume sourcing, office administration, candidate registration and onboarding, customer service, front desk, cleaning office, host, guest services, phone screen/interviews, scheduling in house interviews/ appts for drug testing, conduct drug tests.
Staffing Recruiter
Rust Belt Recruiting - Rocky River, OH
May 2020 to July 2020
high volume recruiting along with direct hire, temp -hire, working closely with account managers as well as candidates. Sourcing through OMJ/monster, career builder, bright moves, and indeed. Getting candidate comfortable enough to get honest and direct answers to screener questions and during phone interviews. Highly organized, time management, self starting daily, especially on remote days. Would have highest call and talk volume per day.
Cashier/Customer Service
Zeppe's Pizzeria - Hudson, OH
March 2020 to July 2020
I work the counter taking orders, answering phones, taking phone orders, cashing out customers, greeting customers, handing customers their orders, cleaning, sanitizing the lobby area, etc. Carpet Installer Helper
Tony's Flooring - Cleveland, OH
January 2019 to April 2019
Tear up, install, seaming, laminate install, laminate tear up, clean up, measurements, etc Server/Bartender
Whitey's Restaurant - Richfield, OH
September 2018 to March 2019
• Opening the restaurant
• Greeting and seating guests
• Inventory
• Seating
• Carding individuals ordering drinks
• Splitting shift work
• Working 12hr+shifts
• Handled 55 tables daily
• Took food and drink orders
• Prepared salads
• Served meals
• Checked on diners frequently
• Bussed tables
• Handled money
• Swept, mopped, and prepared for guests
Data Entry
VENTURE DATA - Kent, OH
March 2017 to January 2018
• Call individuals and collect data based on the surveys we were conducting each day.
• Some surveys were political others were hot button issues such as abortions etc and had to maintain a unbiased and professional demeanor to collect data used for government and area demographics.
• Complete at least so many surveys per shift.
• I was lead data collector 3 months in a row.
• Needed to maintain a 42/wpm typing speed capability.
• As well as be able to type responses to questions verbatim while maintaining a steady flow of conversation.
Recruiter Assistant
Wartko Construction
March 2012 to August 2015
i would work with clients putting in competitive bids for labor/ job contracts to install gas lines
(amongst other construction.) along with recruiting skilled laborers. I also worked closely with respective laborer prospects, existing laborers, clients, and contractors. Education
High school diploma in General studies
Streetsboro High School - Streetsboro, OH
August 1999 to May 2003
Skills
• Point of Sales
• Point of service system
• Schedule Management
• Inventory Control
• Microsoft Office, (2 years)
• Order Entry (4 years)
• Microsoft Office (4 years)
• Data Management (4 years)
• Data Entry (4 years)
• Office Experience (4 years)
• Office Management (4 years)
• Administrative Experience (4 years)
• Driving Experience (10+ years)
• profile/ c469b25e7fc95ff9a569420150ad10e9eed53dc074545cb7 Work Style: Conscientiousness
-- Highly Proficient March 2020 Tendency to be well-organized, rule-abiding, and hard-working. Full results: https://share.indeedassessments.com/share
• to
• profile/ 00a902a7dd46edaaf803809c5b495d94eed53dc074545cb7 Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
• Data Collection
• Serving Experience
• Bartending
• Banquet Experience
• Recruiting
• Catering
• Host/Hostess
• HR Sourcing
• Talent Acquisition
• ATS
• Human Resources
• Employee Orientation
• Human Resources Management
• Interviewing
• Sales Experience (6 years)
• Retail Math (10+ years)
• Retail (6 years)
• Office Equipment (5 years)
• PeopleSoft
• Event Planning
• Customer Relationship Management (10+ years)
• Customer Service (10+ years)
• Time Management (10+ years)
• Conflict Management
• Management
• Workday
• Veterinary Experience (3 years)
• Customer Service Representative (10+ years)
• Front Desk (2 years)
• Receptionist (2 years)
• Sales
• Microsoft Office
• Workers' Compensation
• Negotiation
• Project Management
• Google Docs (1 year)
• Marketing (6 years)
• Custodial Experience (5 years)
• Housekeeping Management (3 years)
• Warehouse Experience (2 years)
• SAP
• Microsoft Excel
• Leadership
• Computer literacy
• Microsoft Word
• Microsoft Powerpoint
• English
• Google Docs (2 years)
• Google Suite (1 year)
• Pricing
• Merchandising
• Performance Management
• Accounting
• Windows
• Logistics
• Employee relations
• Computer skills
• QuickBooks
• Analysis skills
• Clerical experience
• Debits & credits
• Filing
• Dispatching
• Customer support
• Microsoft Access
• Writing skills
• Office experience
• Medical office experience
• Benefits Administration
• HIPAA
• Medical records
• Medical scheduling
Certifications and Licenses
Professional In Human Resources
Assessments
Call Center Customer Service — Expert
July 2020
Applying customer service skills in a call center setting. Full results: Expert
Verbal Communication — Expert
March 2020
Speaking clearly, correctly, and concisely
Full results: Expert
Work Style: Conscientiousness — Highly Proficient
March 2020
Tendency to be well-organized, rule-abiding, and hard-working. Full results: Highly Proficient
Customer Focus & Orientation — Highly Proficient
April 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Recruiting — Proficient
July 2020
Managing the candidate sourcing and selection process Full results: Proficient
Sales: Influence & Negotiation — Proficient
April 2020
Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.
Full results: Proficient
Bartending — Highly Proficient
May 2020
Understanding, pouring, and mixing drink orders
Full results: Highly Proficient
Cognitive Ability — Proficient
May 2020
Combining pieces of information to form general rules or conclusions. Full results: Proficient
Customer Service — Highly Proficient
March 2020
Identifying and resolving common customer issues
Full results: Highly Proficient
Filing & Organization — Highly Proficient
July 2020
Arranging and managing information or materials using a set of rules. Full results: Highly Proficient
Work Style: Conscientiousness — Highly Proficient
August 2020
Tendency to be well-organized, rule-abiding, and hard-working Full results: Highly Proficient
Scheduling — Proficient
September 2020
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Attention to Detail — Proficient
September 2020
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Bartender Fit — Proficient
August 2020
Measures the traits that are important for successful bartenders. Full results: Proficient
Customer Focus & Orientation — Highly Proficient
April 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Administrative Assistant/Receptionist — Proficient November 2020
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Sales Skills — Highly Proficient
September 2020
Influencing and negotiating with customers
Full results: Highly Proficient
Customer Service — Highly Proficient
March 2020
Identifying and resolving common customer issues
Full results: Highly Proficient
Office Manager — Proficient
November 2020
Scheduling and budgeting
Full results: Proficient
Inside Sales — Highly Proficient
November 2020
Actively listening and responding appropriately; performing common sales calculations. Full results: Highly Proficient
Delivery Driver — Familiar
November 2020
Interpreting instructions or signs and solving problems Full results: Familiar
Data Entry: Accuracy — Highly Proficient
December 2020
Entering data quickly and accurately
Full results: Highly Proficient
Working with MS Word documents — Highly Proficient March 2021
Knowledge of various Microsoft Word features, functions, and techniques Full results: Highly Proficient
Call center customer service — Expert
February 2021
Applying customer service skills in a call center setting Full results: Expert
Work motivation — Expert
January 2021
Level of motivation and discipline applied toward work Full results: Expert
Spreadsheets with Microsoft Excel — Familiar
March 2021
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Familiar
Cleaner fit — Highly Proficient
May 2021
Measures the traits that are important for successful cleaners Full results: Highly Proficient
Remote fit — Familiar
January 2021
Measures the traits that are important for successful remote workers Full results: Familiar
Administrative assistant/receptionist — Proficient November 2020
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Data entry: Accuracy — Highly Proficient
December 2020
Entering data quickly and accurately
Full results: Highly Proficient
Administrative support professional fit — Highly Proficient May 2021
Measures the traits that are important for successful administrative support professionals Full results: Highly Proficient
Sales skills — Highly Proficient
September 2020
Influencing and negotiating with customers
Full results: Highly Proficient
Work style: Reliability — Proficient
August 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Recruiting — Proficient
September 2021
Managing the candidate sourcing and selection process Full results: Proficient
Work style: Reliability — Proficient
August 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Bartending — Highly Proficient
May 2020
Understanding, pouring, and mixing drink orders
Full results: Highly Proficient
HR: Compensation & benefits — Proficient
September 2021
Knowledge of compensation and benefits programs
Full results: Proficient
Supervisory skills: Motivating & assessing employees — Proficient September 2021
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
Retail customer service — Expert
September 2021
Comprehending and responding to retail customer needs Full results: Expert
Customer focus & orientation — Expert
January 2022
Responding to customer situations with sensitivity Full results: Expert
Cleaner fit — Highly Proficient
January 2022
Measures the traits that are important for successful cleaners Full results: Highly Proficient
Work style: Reliability — Proficient
January 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Administrative support professional fit — Highly Proficient May 2021
Measures the traits that are important for successful administrative support professionals Full results: Highly Proficient
Retail customer service — Highly Proficient
January 2022
Responding to customer situations in a retail setting Full results: Highly Proficient
Administrative assistant/receptionist — Expert
February 2022
Using basic scheduling and organizational skills in an office setting Full results: Expert
Scheduling — Proficient
May 2022
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Supervisory skills: Motivating & assessing employees — Proficient September 2021
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
Data entry: Attention to detail — Expert
July 2022
Maintaining data integrity by detecting errors
Full results: Expert
Customer focus & orientation — Expert
January 2022
Responding to customer situations with sensitivity Full results: Expert
Office manager — Familiar
December 2022
Scheduling and budgeting
Full results: Familiar
Front desk agent (hotel) — Proficient
December 2022
Selecting hotel rooms based on requests and identifying errors in hotel data Full results: Proficient
Attention to detail — Proficient
December 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Administrative assistant/receptionist — Expert
February 2022
Using basic scheduling and organizational skills in an office setting Full results: Expert
Scheduling — Proficient
May 2022
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Administrative support professional fit — Highly Proficient May 2021
Measures the traits that are important for successful administrative support professionals Full results: Highly Proficient
Medical receptionist skills — Highly Proficient
February 2023
Managing physician schedules and maintaining accurate patient records Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate