Customer Service High School

Mercedes Brunson

**** *** * ***. * PH: 772-***-****

Fort Pierce, Fl 34947 Email: ****************@*****.***

PROFILE

A talented professional with a diverse background who is detail-oriented, a hard worker, and can multi-task with excellent people skills.

●A Team Player with 10 plus years of experience working in a Dietary and Customer Service setting

●Outstanding Customer Service and interpersonal skills

●Maintain Professional Relationships with colleagues and customers

●Ability to set goals and objectives to exceed the expectation of employer

PROFESSIONAL SKILLS

●Prepared healthy meals for patients based on their needs

●Worked closely with Dietician to review patient allergies and restrictions

●Executed food preparation and menu planning

●Ensured food and area sanitation while adhering to food safety standards

●Provided excellent customer service to patients while distributing meals

●Communicated with patients for specialty orders

●Greeted customers and placed orders upon request

●Supported dining room operations and meal delivery

●Organized dining room area prior to patient meal time

●Developed positive relationships with patients showing empathy and understanding

●Communicated effectively verbally and in writing as appropriate

●Resolved customer complaints

●Delivered a high quality dining experience for customer/ patient regularly

●Stocked and restocked shelves to ensure accuracy and proficiency

●Implemented necessary changes made by Dietician

●Attended in-service trainings and meetings scheduled by the department

●Developed and maintained a good working rapport with inter-department personnel and patients

●Reported any suspected incidence of fraud to Administrator

●Served meals in a timely manner and ensured to double check trays before distribution

●Disposed of food and waste in accordance to policy and procedures

●Observed and evaluated different areas in local store for customer service and store presentation

●Prepared shopper demographics and scenarios in advance

●Helped businesses increase sales by improving customer service awareness

EMPLOYMENT

2022-Present Food Service Worker HCA Healthcare

2019-2021 Personal Shopper Walmart

2015-2018 Dietary Aide Aiden Post Acute Rehabilitation Center

2010-2015 Dietary Aide Fort Pierce Healthcare

EDUCATION

2004-2008 Fort Pierce Central High School High School Diploma

References Available Upon Request

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