Customer Service Bus Operator

Deneen R. Holmes

*** ******** ***, ***#****, Charlotte, NC 28217* 240-***-**** * Email: ****************@*****.*** Professional Experience

CATS Charlotte Area Transit System

Professional Experience

Charlotte Area Transit System (CATS), Charlotte, NC – Bus Operator 02/2021 - Present

Operate CATS Transit Buses safely on prescribed scheduled routes as directed. Collects/records bus fares, and transfers in accordance with CATS procedures. Promote exemplary customer service of Charlotte Area Transit System by providing safe, courteous, timely, and dependable service while transporting CATS customers. Input information into computer based equipment such as Automated Vehicle Locator (AVL), Automatic Passenger Counter (APC), fare box and destination display

(requires touch key entering). Able to read and interpret maps and complex schedules and provide route and schedule information to transit customers. Assist in the boarding of disabled customers who require the aid of accessible vehicles

(wheelchairs/scooters) for the purpose of mobility. Involves bending, stooping and twisting while securing belts and straps to ensure the patron and vehicle is tied down in a manner that ensures a safe ride (Ability to push pull wheelchair patrons). Also, requires full range of motion in turning of head and neck to shoulder in the normal defensive actions/motions of driving. Go Triangle Transit Authority, Morrisville, NC CDL Class B Bus Operator

12/2017 - 12/2020

Job Duties: Abiding by all safety and traffic regulations/laws as well as company policy/procedures. Properly completing all required paperwork to include manifests, pre/post inspection checks, accident reports, and other applicable forms/reports. Using sound judgment in following dispatch instructions being able to recognize, create, and follow logical sequences for pick up and drop off of passengers in an efficient manner. Attending training classes with successful completion. Answering passenger questions politely and accurately, to include questions about service area, eligibility requirements, and fares. Ensuring passengers' ride is comfortable and safe. Providing assistance to individuals as needed. Knowing and abiding by all federal transit requirements. Keeping current on the operation of all service routes. Fueling and cleaning vehicle as required. Washington Metropolitan Area Transit Authority (Metro), Wash., DC Rail Station Manager/ Line Platform Instructor 12/2010 – 08/2017 Job Duties: Maintain observation of all public areas of the station, using CCTV equipment where required, observe passenger flow through stations. Assist passengers in negotiating the stations/utilizing Automatic Fare Collection (AFC) equipment. Monitor the operation of escalators/elevators with enunciator panels and monitor the status of all fire detection equipment throughout the station. Immediately report to the Rail Operation Central Control (ROCC) or concerned office all unusual occurrences, complete written reports on all such occurrences and aid public safety officials in the performance of their duties. Place fare collection equipment in service and out of service as equipment conditions, operate reversible passenger gates as required by passenger loads, respond to problems indicated by AFC machine status display. Override automatic gate opening signal if fire alarm does not require station evacuation. Provide hands on training to current, job transferring, and new employees. Adhering to all MSRP/SOP Rules and Regulations in performance to daily duties. Washington Metropolitan Area Transit Authority (Metro), Wash., DC CDL Class B Bus Operator 10/2008 – 12/2010

Job Duties: Responsible for the delivery of public transportation service through the safe operation of transit buses on scheduled routes while providing a high level of courteous and professional customer service. The incumbent must adhere to all safety and traffic rules, regulations, policies and procedures to ensure the well being of Metro customers, employees, self and the general public. Additionally, incumbent in this role courtesy provides schedule and fare information, collect fares and ensures the safe boarding and alighting of all passengers. Incumbent must demonstrate a professional, pleasant, courteous and helpful demeanor towards the public at all times and must be able to maintain composure in stressful situations, even when the public is rude and discourteous. This is a safety sensitive position with high visibility and responsibility involving the operation of a Washington Metropolitan Area Transit Authority (WMATA) commercial passenger bus. As a front-line employee, the individual in this role is considered as a customer service ambassador and must represent WMATA in this matter. Licenses

CDL B Obtained 07/2008

Endorsements

Air Brake

Passenger

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