Operations Manager Customer Service

Ed Pierce

I have worked in management with Life Time fitness for over 15 years and understand the level of quality that is expected . I have played a crucial role in helping improve our clubs Net Promoter Score. In addition to having an extended knowledge of the clubs policies and procedures.

1500 Eldorado Parkway #616

Mckinney, Texas, 75069

469-***-**** ***********@*****.***

EXPERIENCE

Life Time Fitness, Allen, Texas — Facility Operations Manager

January 2018 - Present

Perform routine maintenance.Assign cleaning and maintenance tasks to team members.Monitor the cleanliness and safety of facility, both interior and exterior.Schedule routine inspections and as-needed repairs with outside vendors.Write reports on inspections, maintenance, repairs, safety and any other events.

Collaborate with building owners and management on facilities budgeting.

Life Time Fitness, Allen, Texas — Area Lead

January 2016- December 2017

Responsible for 8 other Dallas clubs Key Performance Indicators and provide mentorship. Create and provide reports to senior leadership of clubs performance.

Life Time Fitness, Allen, Texas — Facility Lead

January 2011- December 2015

Maintained indoor and outdoor club cleanliness and safety by performing daily maintenance tasks. Washed, folded, and stocked member towels and ensured the locker rooms were neat, and orderly. Ensured the usage of locker room consumables, cleaning products, and chemicals followed the amount pre arranged by the department budget. Responded to member inquiries regarding LifeTime products, services, policies and procedures.

Life Time Fitness, Allen, Texas — Assistant Operations Manager

January 2009-- December 2010

Oversaw all overnight operations, responsible for all the hiring, training,coaching, scheduling,, and discipline of all overnight staff. Up held all policies and procedures while maintaining a friendly yet professional attitude. Responsible for the entire facility for the duration of my shift.

Life Time Fitness, Allen, Texas — Sales Advisor

July 2008- December 2008

Responsible for selling club memberships,Prospect new business and clients. Host events and workshops for in-club lead generation. Achieve or exceed individual sales goals, renewals and ancillary service goals. Conduct pre-planning activities each month including strategic outreach, for securing member referrals. Build rapport and lasting relationships with prospective and current members

EDUCATION

Brookhaven 2008- 2009

General Studies

SKILLS

Customer Service, Interviewing, and onboarding, performance Reviews, Scheduling, Payroll, Purchasing, Time Management, Problem Solving, Critical Thinking, Certified Pool Operator, Minor Maintenance, Vendor Relations, CPR Certified, First Aid, Inventory Control

AWARDS

Artistry Award 2015

Key Performance Indicator Award 30 Times

Leader of the Quarter 6 times

Contact this candidate