Customer Service Data Entry
Resume:
Ramata Dumbuya
Chicago, Il, ***57
********@*******.***
Experience
Devry University, Naperville, Illinois November 2022- January 2023
Admissions Advisor ( Temporary )
●reach out to individuals via phone, or through video conferencing, take incoming calls and place outbound calls to prospective students
●interview prospective students to determine their motivation for attending college; understand their career goals and the obstacles that might prevent them from starting or continuing their education; help them to overcome those obstacles; and ultimately help them identify the degree-program that best matches their needs.
●present information about the benefits of education and Devry University, tailoring their message to the student’s needs, motivation, and career goals.
●guide students through the admissions process, responding to questions, linking them to financial aid and academic advisors, gathering the documents necessary to start school, and ensuring students complete admissions testing.
●networking and building relationships with students, admissions advisors identify and contact other prospective students.
Eimer Stahl ( Beacon Hill ), Chicago, Illinois September 2022- October 2022
Receptionist
●Answers incoming calls; ascertains caller’s needs and routes to appropriate destinations.
●Greets and directs clients and visitors to meeting locations.
●Maintains conference room calendar; reserve conference rooms for employees.
●Coordinates with Office Services for the set-up of conference rooms.
●Places catering orders for client and firm meetings. • Receives and maintains a record of deliveries.
●Maintains firm telephone extension list and firm directory.
●Maintain the appearance of the reception area.
●Assist as needed with various administrative projects.
myeyedr, chicago, Illinois August 2021- May 2022
Sales Associate
●Guided customers on purchases based on interests, promotions, and other sales and preferential parameters
●Built rapport with customers by being friendly, knowledgeable, and supportive customer service
●Completed weekly price changes and assisted in inventory control
●Created attractive merchandise displays with strategic product placement that attracted customers into the store maximizing purchases
●Responded accurately and professionally to all customer queries
●Updated customer database on a daily basis
●Recommended new products and upcoming events to customers
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Global Exchange Intern, Cincinnati, Ohio
World Affairs Council, September 2019-December 2019
●Prepare meeting agendas or packets of related information.
Perform general office duties, such as taking or transcribing dictation, typing or proofreading correspondence, distributing or filing official forms, or scheduling appointments.
●Research local resources (community groups, government agencies, business and political leaders, etc.) and current local issues for programs or proposals
●Arrange professional appointments with influential local leaders for visitors Create professional appointment itinerary programs for exchange participants Attend meetings with international visitors
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Peace and Justice Studies Association, Oxford, Ohio
Intern September 2019-December 2019
●Developed a bi-national department directory of peace and justice study programs
Created a syllabi repository
Prepared publication and outreach materials
●Assisted with creating campaign and project presentations for executives.
●Copied and faxed important documents for personnel and organized files in appropriate locations.
●Took minutes at company meetings and documented important information.
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RDI Corporation, Oxford, Ohio
RDI Corporation, September 2016-May 2018
●Helped management to identify workflow issues and and solutions
●Pitched ideas on how to improve performance and efficiency
●Accurately handled large amounts of money on the cash register
●Processed a range of documentation and entered information into databases
●Answered calls, responded to emails, and spoke with clients face-to-face
●Proactively participated in meetings and helped create new practices
●Consistently met my short and long-term targets.
●Handled customer complaints with empathy and composure.
●Obtained and examined relevant information to assess validity of complaints and determine possible causes.
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Education
Miami University- Oxford, Ohio August 2015-May 2020
Bachelor of Science- Applied Social Science Research
Bachelor of Arts- Social Justice
Skills-
●MS Office
●Customer Service
●Strategic Planning
●Data Entry
●Strategic planning
●Verbal and written Communication
●Attention to detail
●French
●Krio
●Fulani
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