Customer service
Resume:
ShaQuaria Walker
Tampa, FL *****
**************@*****.***
"Dedicated and driven, I am a strong, female leader who thrives on bringing out the best in my team. With a passion for creativity, I love infusing my personal touch into everything I do. I am committed to achieving excellence and inspiring others to reach their full potential ." Authorized to work in the US for any employer
Work Experience
Warehouse Worker
Amazon Warehouse - Tampa, FL
August 2022 to June 2023
As a warehouse employee, i played a crucial role in the smooth operations of a warehouse. My responsibilities were receiving, storing, and organizing inventory, as well as preparing orders for shipment. My attention to detail ensured for accurate inventory management, and my physical stamina allowed me to handle the demands of lifting and moving heavy items.My dedication for being efficient and consistent in safety contributes to the overall productivity of the warehouse team helped not only myself but others make the job easier.
Pawn Broker/Sales Associate
Value Pawn - Tampa, FL
February 2022 to June 2022
The position i held working with this company was to do nothing but SELL SELL SELL! Sell off as much merchandise as I can as well as be there for the customers personal needs. As a pawn broker not only do i have to make money but i also have to give money away as well. Having that said being good at analyzing and communicating were my strong points at this job. Major highlights would be persuading one customer to buy a 12,000 cuban chain. Another would just simply be keeping my composure on heavy busy days and continuing to provide my best customers service when needs were not met with the customers.
Customer Service Representative
Mario's Air Conditioning and Heating, INC - Tampa, FL December 2021 to December 2021
My position requires me to go around and assist customers with anything they need in the facility im in which is lowes. The purpose for me being there is to inform people about the company and the benefits they get while signing up to have their AC units checked out for either a estimate or a repair. I persuade them by catching them while they look for filters. I interest them by finding a better option to have someone come out to see them instead of trying to fix the problem themselves. Retail Sales Associate
Bath & Body Works - Tampa, FL
July 2021 to November 2021
My job consists of me giving my full attention on the customers needs. Being that the stores main brand is body care, it’s important for me to learn the customer in a brief time period and find what I believe is the best product for them. Cleaning and organizing is also a priority. Even if customers who do come into the store doesn't need help, its my job to still make sure they’re up to date within our weekly promotions and new items. My position also allows me to show my best self in the customer service position(check out). Pleasing the customer and making sure that the store has gotten every dime they could from a customer is my responsibility
Front Desk Clerk/Night Auditor
Holiday Inn Express and Suites - Tampa, FL
January 2021 to June 2021
My job requires me to service everyone that steps foot into the building. Checking people in and out of rooms, gather linings for them, and provide as much information about our hotel and city to those that ask was just some of the many task accomplished daily. Being that I were the youngest to work here, I've conquered through many unfortunate events such as, the power going out in the hotel, a flood, and many small yet stressful problems. Many guest who recur can vouch that my immense services are one of many reasons they enjoy staying here.
Cashier/Customer Service
McDonald's - Tampa, FL
October 2020 to January 2021
Within my job my accomplishments so far have been being the only one to present myself at a high status level. I’m well mannered and compliant. I’m very well spoken and I make sure that the customers are treated at full potential. Not likely to find a worker at McDonald’s to do so, but having swell customer service is my high mark.
Education
High school diploma or GED
Hillsborough High School - Tampa, FL
September 2017 to May 2020
High school diploma
Skills
• Front Desk (Less than 1 year)
• Customer Service
• Cashiering (1 year)
• Night Audit (1 year)
• Guest Services (1 year)
• Cash Handling (1 year)
• Serving Experience (1 year)
• Sales (1 year)
• Customer support
• Hotel experience
• Windows
• Auditing
• Hotel experience (Less than 1 year)
• Retail Sales
• Upselling (Less than 1 year)
• Hospitality
Languages
• ASL - Intermediate
Assessments
Customer focus & orientation — Proficient
July 2021
Responding to customer situations with sensitivity Full results: Proficient
Security guard skills — Proficient
December 2021
Assessing risks, enforcing security standards, and handling complaints Full results: Proficient
Customer service — Proficient
July 2021
Identifying and resolving common customer issues
Full results: Proficient
Attention to detail — Proficient
September 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Work style: Reliability — Completed
September 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Completed
Front desk agent (hotel) — Proficient
October 2021
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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