Sales Representative Customer Service

PROFESSIONAL SUMMARY

ACCOMPLISHMENTS

SKILLS

WORK HISTORY

FLORES KATHY

Sylmar, California 91342

310-***-**** - **************@*****.***

A reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers/clients and providing comprehensive service. In-depth understanding in effective communication and detailed questioning.

AT&T Prime Communications, Los Ageles

Top Sales Management and Customer Service, recognized by the company's district as first in placement.

Highest-performing Sales Representative of exhibited services leading among company markets' earnings top five in accessory sales. Accomplished Sales Representative among the company's regional sales. Resolved product issue through consumer testing.

Strategic in Product/ Inventory Sales

Management

Expert knowledge of Utilities,

Telecommunications, and

Technology.

Collaborator and valued team

member

Proficiency in both, written and oral

communication with demonstrative

bilingualism

Lead prospecting

Network development

Interpersonal communication skills

Sales expertise

Customer Relations

Product promotions

Product and Service Sales

Sales Goals

Product Knowledge

02/2022 to Current In Home Sales Expert

AT&T – Los Angeles, CA

Developed and delivered engaging sales presentations to convey product benefits. Met with existing customers and prospects to discuss business needs and recommend optimal solutions.

Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.

Created and implemented sales strategies to successfully meet company targets. Took lead in managing and scheduling appointments to increase pipeline potential, through effective probing questions

Built relationships outside work hours to increase business Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs. Built rapport with customers and assessed needs to make product recommendations and upsell.

Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.

09/2019 to 01/2022 Senior sales Representatives

AT&T Prime Communications – Los Angeles, CA

Expertise in CRM/ Direct-Consumer Channel Marketing and in-person communication through carefully validated processes Experience in evaluating creditworthiness

Bookkeeping company's business administration, systems, customer-contract filing tasks, and secure maintenance of confidential in-store information Manage daily sales related responsibilities such as quality of the work team's performance

Assess customer needs, explore all options, and introduce different types of products

Develop referral network, suggest alternate channels and cross-sell products and services to accomplish quotas

Communicate and build trusting relationships, customer loyalty, and satisfaction throughout the process

Operate in compliance with laws and regulations and adhere to proper procedures

Retained excellent client satisfaction ratings through outstanding service delivery.

10/2017 to 10/2019 Home Stager

Freelancer – Glendale, CA

Assist in staging multiple houses for rent and sale and sourcing outside contracts for maintenance jobs

Bookkeeping tasks such as purchase-/sales of furniture and determining budgetary needs

Advise owners as to what household items should be replaced or removed. Consulted with clients to determine architectural preference to meet overall EDUCATION

LANGUAGES

design goals.

09/2018 to 09/2019 Inside Sales Representative

Macy's – Sherman Oaks, CA

Handled service calls, face to face and over the phone Enhanced sales by implementing merchandising and promotional improvements Inquired customers to opening Macy credit cards

Emphasized product features based on analysis of customers' needs. Set up new accounts, established customer credit and set up payment methods. Used CRM software to maintain detailed contact logs and account records. Prospected continuously for new potential customers and maintained robust conversion rate.

Answered customers' questions regarding products, prices and availability. Managed friendly and professional customer interactions. Collected information on sales and service issues to coordinate team-wide resolutions.

06/2018 Associate of Arts: Communications

Mission Community College - City Of Los Angeles, CA 06/2018 Associate of Arts: Behavioral Sciences

Mission Community College - Los Angeles

English

Native or Bilingual

Spanish

Native or Bilingual

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