Customer Service

TINA JACKSON

Batavia, OH ***** 513-***-**** ***************@*****.***

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Staff Management

Sales Expertise

Personnel Training and Development

Conflict Resolution Techniques

Client Relations and Retention

Time Management

Customer Service Manager/Driver, 01/2020 - Current Door Dash – Owensville, OH

Dash,Point Pickup, Postmates, Prepare grocery orders, pick up food, prescriptions and other items and deliver them with care according to specifications Check for accuracy and appearance, Deliver promptly Resolved customer complaints while prioritizing customer satisfaction and loyalty. Delivered goods and products to customer on time and in excellent condition. Dietary Aide, 01/2019 - 08/2019

Trilogy Health The Glen – Cincinnati, OH

Assist cooks to prepare and serve meals to clients while adhering to their dietary needs Washed plates, cups, serving and eating utensils and kitchen equipment in commercial dishwasher. Maintained strict levels of cleanliness for tables, floors and prep areas. Served meals to residents in accordance with established schedules and dietary procedures. Manager, 09/2011 - 10/2016

Environmental Control – Cincinnati, OH

Responsible for maintaining and retaining 100 + client accounts. Supervised all aspects of a team of 40+ employees including interviewing and hiring, training, supervising daily work, enforcing company rules and regulations, conflict resolution, terminations. Responsible for scheduling employees daily, monthly, quarterly work schedules Led the company in meeting weekly and monthly goals and quotas. PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

General Studies, 1984

Glen Este High School

EDUCATION

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