Customer Service Representative

JESSICA HUBBARD

*************@*****.*** 901-***-**** Memphis TN

PROFESSIONAL

SUMMARY

An organized and dependable candidate successful at managing multiple priorities with a positive attitude. I am someone with a willingness to take on added responsibilities to meet team goals. Currently seeking a position to utilize my skills and talents to grow and become successful. SKILLS

● Excellent Writing skills

● Organization Skills

● Great Communication Skills

● Computer Skills

● Typing

● Leadership

WORK HISTORY Teacher Assistant Delano Headstart -Shelby County Schools - Memphis, TN 07/2022 - CURRENT

● Worked with teachers to design lesson plans and coordinate activities for classes, consistently noting successful ideas and identifying areas for improvement.

● Provided one-on-one and group-based learning support to maintain student progress and development.

● Kept students on-task with proactive behavior modification and positive reinforcement strategies

Assistant Youth Villages - Memphis, TN 11/2020 - 03/2021

● Attended to office operations and required paperwork.

● Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

● Worked closely with coworkers to strategically plan for company growth.

Assistant City Of Memphis - Memphis, TN 05/2018 - 08/2019

● Use company software, organize books, assist customers with information, answer phone, communicate effectively with staff, issue library cards, help maintain a clean organized work environment, create fun work activities, do outreach in the community.

● Greeted guests in with friendliness and professionalism.

● Answered incoming calls, processed requests and relayed messages to appropriate personnel.

● Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Assistant Porter Leath - Memphis, TN 12/2017 - 05/2018

● Worked in a Pre-K classroom, created lesson plans of activities for students, read to students, organized paperwork and important documents, type information on the computer, grade papers, volunteer to help with after school care

● Target

● Customer service rep

● Helping customers with various needs, keeping items organized, interacting with customers, greeting them and making sure their experience is a positive one.

Customer Service Representative Target - Memphis, TN 05/2017 - 12/2017

● Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

● Answered customer telephone calls promptly to avoid on-hold wait times.

● Answered constant flow of customer calls with minimal wait times.

● Offered advice and assistance to customers, paying attention to special needs or wants.

● Recommended products to customers, thoroughly explaining details. EDUCATION LeMoyne-Owen College, Memphis, TN 05/2017 Bachelor's

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