Customer Service Team Member
Resume:
Sourena Sefati
**** ****** **. ** ***********, NM 87120
*******.******@*****.***
EDUCATION
Master of Music in Theory & Composition 08/2020-12/2022 University of New Mexico Albuquerque, NM
Master of Art in Iranian Instrumental Music Performance 09/2005 - 09/2008 University of Art Tehran, Iran
Bachelor of Music in Persian Music 02/1997 - 10/2002 University of Tehran Tehran, Iran
PROFESSIONAL EXPERIENCE
Private Music Lessons 01/2015 - Present
Personal music studio Albuquerque, NM
• Teach music theory, solfeggio, rhythm, and Persian instruments (Santour, Tombak, and Daf)
Retail Receiving Associate 2019-2020
Burlington Department Store Albuquerque, NM
• Receiving
• Ticketing
• Sorting
• Moving merchandise into and throughout the store quickly Library Assistant 2015-2019
CNM Main Library Albuquerque, NM
• Help library users with finding books, resources, or information they need, answering inquiries, and providing general assistance.
• Shelving and organizing: Arrange books, magazines, and their materials in their proper locations, ensuring they are easily accessible and maintaining a tidy and organized library environment.
• Checking in/out materials: Process library materials for borrowing, including scanning barcodes, issuing library cards, and updating records.
• Managing holds and reservations: Assist patrons in placing holds or reservations on books or other items, and ensure they are properly managed and made available when requested.
• Conducting circulation tasks: Handle library transactions, such as renewing items, collecting fines, and managing overdue materials.
• Maintaining technology: Help users with library equipment, such as computers, printers, or scanners, and provide basic troubleshooting assistance.
• Assisting with programs: Support library programs and events, such as Storytime sessions, workshops, or guest speaker presentations, by helping with setup, registration, or helping during the events.
• Processing new materials: Assist with cataloging, labeling, and processing new books, DVDs, or other items as they are added to the library’s collection.
• Performing administrative tasks: Assist in administrative duties, including managing library records, answering phone calls, and handling correspondence. University Lecturer 10/2008 - 09/2014
University of Art Tehran, Iran
University Lecturer 10/2009 - 10/2013
University of Applied Science and Technology Tehran, Iran Highlights
• Fast learner
• Great communicator
• Willing to work shifts on the busiest days of the year.
• Strong computer skills
• Excellent customer service
• Work great as a team member and individually
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