Community Operations Manager

KATHRYN ROBINSON

**** **** ** *** # ***, CA ***** 562-***-**** ********@*****.***

May 18, 2023

RE: Customer Service Representative

Dear Hiring Manager,

I am an experienced Customer Service Representative seeking an opportunity at your company. I have a strong track record and am looking forward to bringing my skills and abilities to the team. Customer service is the protector of any company's brand and supports hard-won market share by maintaining positive customer relations and fostering repeat business. My goal is to develop and deliver customer service that not only makes for happy customers but also builds loyalty, expands the customer base and makes marketing efforts cost-effective. A happy customer tells his friends; an unhappy customer tells friends, neighbors and strangers on social media. I create happy customers. For the past 10 years, I've worked as a Customer Service Representative with a team of CSRs, being accountable for customer service, sales and complaint resolution. I've been the escalation point for service issues that require elevated decision-making to maintain both company brand and customer happiness. My performance in problem-solving has been recognized. I consistently meet or exceed service benchmarks.

In my previous role I was a skilled and hardworking Customer Service Representative, but due to the ongoing pandemic my previous employer was forced to lay off all employees. While this period was unplanned and unexpected, I put the time to good use and am ready to get back to the workforce. I've attached my resume with additional details of my work experience and qualifications. If you have any questions, please feel free to contact me.

Sincerely,

Kathryn Robinson