Leena Awadallah

313-***-**** ady9yo@r.postjobfree.com

Career Summary

Personable and goal-oriented Restaurant Manager dedicated to high levels of customer satisfaction and meeting aggressive business goals with over 5 years of experience. Accomplished and energetic with knowledge in staff management and increasing business performance. Handles tasks with accuracy and efficiency.

Strong strategic thinker, quick learner, functions extremely well under pressure

Strong communication skills

Team Leader and Supervisor

Training and mentoring new hires

Professional Accomplishments

Lava Lounge Cafe Dearborn Heights, MI July 2021 to Present

Assistant Manager

Greet customers upon their arrival

Opening and closing the restaurant

Ensuring incoming staff complies with company policy

Training staff to follow restaurant procedures

Maintaining safety and food quality standards

Keeping customers happy and handling complaints

Keeping track of employees’ hours

Ordering food, linens, gloves and other supplies while staying within budget limitations

Supervising daily shift operations

Ensuring all end of day cash outs are correctly completed

Purchasing new ingredients, kitchen utensils, and equipment as stock is damaged or depleted

Coordinating daily front- and back-of-house restaurant operations

Scheduling shifts and assigning tables to waitstaff.

Resolving customers' questions and grievances in a professional manner.

Lava Lounge Cafe September 2018 to July 2021

Server

Order and dispense supplies

Welcoming and sitting diners comfortably in the dining section

Taking customers’ food and drink orders

Collaborating with the kitchen and bar staff for prompt and correct delivery of orders

Memorizing the menu and recommend appetizers, meals and drinks from restaurant wine stock

Delivering a memorable dining experience by resolving all customer issues promptly

Assisting with the tidying of tables, clearing leftovers and keeping the dining area neat and pleasant

Setting tables and rearranging the dining area to accommodate larger groups and prepare the restaurant for special events

Ensuring cooking utensils and kitchen area are cleaned after closing to comply with state regulations

Skills/Technical Skills

Effective at multi-tasking

Dependable and reliable

Quick learner/self-starter

Bilingual: Arabic/English

Team Leader

Management

Aldelo (POS)

Cake (POS)

Self-motivated

Creative problem solver

Active Learning/Listening

Works Well Independently

Coaching

Mentoring

Development

Toast (POS)

Education/Certifications

James Madison High School May 2015, Atlanta, GA

Contact this candidate