Ulysses Peter Koutropoulos, ECE

Oconomowoc, WI

847-***-****

ady9yg@r.postjobfree.com

KEY SKILLS:

Disaster Recovery (DR) Architect

Enterprise Infrastructure Architect

VMware

Mainframe and PC Hardware Engineer

LAN/WAN – Wireless Networking

Software Development & Maintenance

Enterprise Resource Planning (ERP)

Customer Relationship Management (CRM)

Database Design and Administration

Project Management – PMP / ITIL / Agile /Scrum

E2E Testing

Release Management

System Documentation & Personnel Training

Process Analysis and Redesign

Migration Architect

CMM / SOX Audits & Compliance

EXPERIENCE:

11/15 - Present Computer Consultant – Infrastructure & DR Architect Odyssey Computer Consulting, Barrington, IL

The Isidore Group, Burr Ridge, IL

Working with clients to define the scope of DR Projects – Local & International Consulting

(Confidential Banking Projects).

Design and Implement DR Plan, Processes, System Testing and Documentation.

Establish and Implement DR Plan Automation.

Participate in DR Outage Triage Calls.

Planning timescales and the resources needed from projects.

Clarifying a client's system specifications, understanding their work practices and the nature of their Business Budget and implement the design.

Liaising with staff at all levels of a client organization.

Defining Software, Hardware and Network Requirements.

Relational Database Design, Implementation and Administration.

Develop Enterprise Business Solutions (EBS): ERP & CRM.

Networks System Design and Administration.

Aanalyzing IT Requirements within companies and giving independent and objective advice on the use of IT.

Developing agreed solutions and implementing new systems.

Project Management, ITIL & Release Management.

Presenting solutions in written or oral reports.

Helping clients with Change Management activities.

Purchasing systems where appropriate.

Designing, testing, installing and monitoring new systems.

Preparing documentation and presenting progress reports to customers.

Organizing training for users and other consultants.

Being involved in sales and support, and where appropriate, maintaining contact with client organizations.

Help clients in converting Legacy IT systems (Mainframes) to Midrange.

Develop software solutions/interfaces for Legacy Systems - E2E Testing. 9/13 - 10/15 Senior Technical Manager / Director

Tech Mahindra – AT&T Contractor, Hoffman Estates, IL

In charge of the DR Support Seam. Perform ARC (Application Recovery Coordinator) responsibilities for mission critical applications;

In charge of streamlining the groups process improvement by applying IT Infrastructure Library

(ITIL) & Capability Maturity Model Integration (CMMI) principals.

Develop specialized Disaster Recovery Plan and training, specific to AT&T’s ARC position requirements for TechM including iCloud DR Strategies/Procedures;

Ensure the validity of the business continuity and disaster recovery plan(s);

Develop DR Plan specific to each individual system in order to re-establish operations in case of a disaster disruption;

Help create and maintain required documentation which at a minimum include Impact Analysis, Risk Assessment, Recovery Plans, Contacts lists, and Test Plans;

Business Analytics model and training in order to resolve issues between the company's IT and Business units;

Maintain and update various tools and repositories related to DR Activities;

Work with various departments within the applications scope to understand business processes, uncover potential risks, and assist in proactively handling them;

Perform annual DR Exercise for each individual application;

In charge of Release Management Process & Procedures Team;

Handle Post Disaster Lessons Learned meetings to understand the cause of the disaster plus to create solutions in order to avoid similar issues;

Implement an improvement process based on the results of the DR Exercises/Tests; 3/01 - 9/13 Senior Technical Director

AT&T Network Software Solutions, Hoffman Estates, IL

Increased the capability and efficiency of the QC E2E Test Team by 25% by leading the efforts that established group training sessions and knowledge transfer on all applications and PC, Network and DSL relate issues.

Lead and coached the QC Project Team to increased timeliness and accuracy of project testing prior to release to production. Met all testing deliverables on time and scope.

Defined, managed and implemented all remaining phases of the Capacity Study Project on time, within budget and an increased scope that included addional training for all involved personnel.

Maintain Systems Support Issues and Client Request Repository (Access Database) and provided reports to the VP of Finance.

Provide E2E Root Cause Analysis, Internal Process Analysis and Establish Data Requirements for mainframe applications before corporate merger.

Facilitate Business Objects End-user Training and Support.

Maintain Comprehensive Knowledge Base of all Existing ASI Systems including E2E Data Flows and M&P.

Establish and Maintain Appropriate SLAs and Escalation Processes for mission critical applications.

In charge of Release Management ChangeMan DS Networks Team.

Communicate Status, Findings and Recommendations to Leadership Team and Key Stakeholders

Brought two (2) high visibility troubled projects back on track and to a successful completion.

Assign Projects to Systems Support Team Members

Monitor Systems Support Team Daily Activities

Provide Input to Systems Support Team Members Quarterly Achievement / Development

Led three teams in developing software/hardware requirements for three M++ Critical applications

Lead daily operations including support and troubleshooting of M++ Critical applications – GRANITE UVERSE and GRANITE Mobility. Responsible of configuring and optimizing WebSphere and WebLogic for ultimate performance.

Designed, Deployed & Maintained IBM MQ (middleware).

Responsible for architectural system proposals/configurations for all system - Direct report to the Executive Director.

Responsible for Disaster Recovery Planning and Implementation for all systems - Direct report to the Executive Director.

Member of Executive Director's architecture and implementation team for IPAG (CANOPI), POMSS.

In charge of a DSL SAP HANA Enerprise Resource Planning (ERP) Administration group responsible for client data, system logs and dump analysis.

Developed group Enterprise Business Solutions (EBS).

Member of the Executive Outage Troubleshooting Team.

In charge of CMM / SOX Audits & Compliance Teams 3/98 - 3/01 IT Infrastructure Engineer - Contractor SBC Services - Ameritech, Hoffman Estates, IL

Custom design, implementation and administration of MS Access relational database that served as central repository for expense analysis in the data broadband business;

Developed E2E solution that tracked and analyzed facilities, expense to revenue recognition and assurance;

Ddeveloped and implemented LAN based solution that integrated Accounts Payable, Capital Procurement and Revenue Assurance groups;

Ameritech Senior VP of Finance Staff Member;

Designed and constructed Windows NT Servers with enhanced security features for the merger finance group.

.

6/90 - 1/93 Electrical Engineer Research

Barnes & Reinecke / Allied Research International, Inc. Elk Grove Village, IL.

Developed and E2E tested Military applications;

Release Manager;

Developed and tested electrical components of various military equipment;

Worked on upgrading and lab testing old electronic and electrical components of various military equipment;

Systems Administrator to the R&D department’s mainframe; 3/89 - 5/90 Computer Coordinator – Infrastructure Engineer Reliance Fuse, Des Plaines, IL

PC applications and lab operations support;

Prototype development (Military fuses);

Quality control - E2E Testing;

Underwriters Laboratories (UL) Testing;

Project data and cost analysis, documentation and presentation; 2/87- 1/89 Computer Engineer

IBM Hellas, Inc. Athens, Greece.

Developed solutions based on client’s requirements;

Performed pre-installation tests on various IBM mainframes;

New & Maintenance Software Release Manager;

Supervised mainframe installations to various locations throughout the country;

Performed post installation E2E connectivity testing; 6/85 - 2/87 Computer Engineer Trainee

Hewlett Packard Hellas, Inc. Athens, Greece.

Design and implement hardware for next generation Vectra computing systems;

Design and analyze new computer architectures;

Design and implement software for applications.

Design and analyze computer communication system architecture;

Protocol, network and hardware;

Tested processors and algorithms;

EDUCATION

B.S. Electrical and Computer Engineering

M.S. Electrical and Computer Engineering

TRANING & CERTIFICATIONS

Industrial Business Machines (IBM)

Certified Engineering Project Management

Hewlett Packard Hellas, Inc.

Certified QC/QA Engineer

Mercury Interactive – Load Runner

Capacity Testing Software

WebSphere & WebLogic Admin

Business Objects – BO Reporter

CCNAI: Cisco Certified Network Academy Instructor

(College of Lake County – 2001)

VMWARE VSphere 6

Training

PMP / ITIL

Training

Microsoft

Sever 2012 / Windows 7-10 / SQL Server

INTERESTS

United Way Volunteer

Boy Scouts of America (BSA) – Program Development Chair

Hellenic American Academy – Volunteer Computer Science Instructor / Consultant

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