Supply Chain Customer Service

Technical & Interpersonal Skills

Communication Skills: Ability to form, establish and maintain strong relationships with coworkers, management, Supplier and customers in Portuguese, French and English

Computer skills: Good in Microsoft Office, Online email platforms, the ability to adapt to any system (SAP, Bar Code & RF Scanner Systems, Various Inventory Management Systems, Linux….)

Time Management: Organizational skills, Faster learner, detail oriented, Able to work under pressure, faster, Safely and properly estimate time requirements when given different projects to work on simultaneously,

Leadership: Ability to adapt to a changing environment, work ethic and discretion and lead teams to reach common company goals.

Industry Certifications

First Aid & CPR/AED Level C

Supply Chain Fundamentals

Purchasing Intermediate

Tubular Essential

Projects Equipment Exploration

Production & Exploration Oil

Subsea Materials

WHMIS 2015

Fire Fighting Training

Cost Culture

CSTS-09

HSE Awareness

H2S ALIVE

Law of concurrency

Forklift,(counter Balance, Raymond Reach, Order Picker)

Traffic Control

Proserv/sell safe.

TDG (Norcat, Danatec)

Entrepreneurship

Professional Experience & History

Warehouse Picking/Verification/Audit/Packaging/Replenishment/Material hands/Moves/Receiving: Henry Schein Canada(2021-2023)

Picking refrigerated, TDG and Normal products using a paper picking list

Verification the quantities, lot numbers and DIN codes before packing and labelling products

Put-away or replenishment using RF and the information from receiving labels as well the priority of the products according to FIFO policy and product status.

move products and materials by hand or with basic material handling equipment

Receive and inspect inbound product according to established standard operating procedures.

Verification of packing slips/ carrier waybills for accuracy of materials delivered and process receipt transactions into de ERP system.

In the and of lane make a audit for some boxes to check or count products for accuracy and damage

Keeping the work area clean

Warehouse Picking/Verification/Packaging/Replenishment/Storage:

McKesson Canada (Calgary 2020-2022)

Picking refrigerated products using a scanning procedure and a paper picking list

Picking orders with an RF gun or with a manual pick sheet

Putting away product with an RF gun or manually

Breaking down or building pallets when necessary for an order

Verification of refrigerated products and packing in the Mack-Pack or AA cooler

Picking by paper method in MDP area (Cytotoxic and TDG products). Verification of the quantities, lot numbers and DIN codes before packing and labelling products

move products and materials by hand or with basic material handling equipment

Keeping the work area clean and free of debris

Bilingual Customer Service Call Center Teleperformance (Calgary2020-2021) contract

Handle calls in English and French

Research required information using available resources

Provide product and service information to customers

Report to the manager

Assisted with product troubleshooting, guided customers through technical processes and resolved issues promptly

Act as liaison between customers and internal teams ensure smooth communication and resolution of inquiries

Production Clerk Fresh Taste Produce LTD (Calgary2019-2019) contract

Working in a very cold environment

Long periods of standing and walking

Unpack products received by shipping then count, weigh and sort items

Pick orders and stock

Make labels and attach to goods

Wrap goods

Manual and repetitive tasks

Collect products according to specific quality parameters

Package products and bring them to the distribution area

May assist sanitation crew in the cleanliness of production equipment and areaEnsure all Food Safety and Health & Safety policies and procedures are followed

Stocking shelves and bins

Warehouse (picking & packaging) Indigo Staffing Solutions (Calgary 2019-2019) contract

Ensure the right products are being replenished and verified in relation to the correct bin locations

Pick, pack and assemble orders in a manner to ensure that product is damage free when delivered.

Organize the moved items to various locations of the warehouse depending on shipping and receiving demands.

Make labels and attach to goods before processing and ensure labels and bin locations are updated and accurate

Picking orders ready to be shipped and moving boxes throughout the warehouse

move products and materials by hand or with basic material handling equipment

Build pallets

Warehouse (picking, packaging, put-away, labelling...)

FGL Sports Ltd. & Mark's Work Ltd by contract (Calgary 2019-2019)

Identify and prepare orders for shipment, inspecting for any product flaws or damage

Prepare orders by processing requests, pulling different materials, packing boxes, placing orders in the delivery area and keeping quality service by following organization standards.

Label items before processing as well as ensure that label and bin locations are updated and accurate

Advise Production Manager when critical components arrive

Picking orders ready to be shipped and moving boxes to correct locations

Ensure products are protected and adhere to safety measures

Ensure that right product is being replenished and verified to the right bin location

Warehouse Receiver FedEx Supply Chain (Calgary 2019-2019) contract

Receive materials as well as components and then allocate them to the designated job and tag storage locations

Advise Production Manager and Materials Manager of changes in product inventory or if any aspect of an order received is incorrect

Inspect materials for damage, correct quantities, part numbers and documentation as required

Organize the moved items to various locations of the warehouse depending on shipping and receiving demands.

Maintain accurate stock records and schedules.

Prepare orders by processing requests, pulling materials, packing boxes, placing orders in the delivery area and perform quality service by following organization standard

Label items before processing and ensure label and bin location are updated and accurate

Purchasing specialist agent Total E&P Angola (Total Energy 2008-2018)

Developed and implemented procurement strategies to optimize cost savings and quality assurance

Conducted supplier evaluations, including performance assessments and vendor audits, to ensure adherence to quality standards.

Negotiated pricing, terms and contracts with suppliers to achieve favorable agreements and cost reductions.

Managed RFQs and RFPs, evaluated bids, and selected qualified suppliers based on quality, pricing and delivery.

Monitored inventory levels, conducted demand forecasting and implemented principles to reduce carrying costs.

Collaborated with cross-functional teams, such as production, logistics and finance to ensure seamless procurement processes

Resolved supplier issues, including quality concerns, delivery delays and invoice discrepancies in a timely manner.

Maintained accurate procurement records, including contracts purchase orders and supplier performance data

Followed up of Purchase Orders (PO's) until payment and delivery of goods

Updated supply database and the SQM (Suppliers Quality Management)

Ensured the input of all purchase data in SAP

Successfully prepared, negotiated and administered a broad range of complex, technical and high value risk purchases,

contributed to the procurement planning and help plan the purchasing workload in conjunction with business {operations, corporate and partners.

Ensured efficiency of duets, triplets

Ensured compliance of the purchasing process with all internal company rules and all applicable laws and regulation (JV rules country laws) application of Total or affiliate general terms and conditions to purchase the equipment's Good administration and filing of all the purchasing document.

Ensured all approval, justification circulation form; are filed in line with the applicable procedures.

Ensured that all purchasing activities meet audit requirement in order to minimize any potential partner, audit, claims or court actions.

Induce and guide new buyers.

Purchase the highest quality materials at the lowest possible cost in correct amount per specifications and drawings with buyouts.

Education

Bachelor: Management and Marketing (2017)

Independent University - Luanda http://www.unia.ao/

Thesis: The role of the Human Resources Manager in Organizations

High School: Commercial Management(2004)

Complexe Scolaire Talani - Cabinda

Community Involvement

2019 Volunteer Immigrant Services of Calgary

2019 Volunteer Bilingual Agent ACFA

2018 Volunteer Library Agent RFC Cite Des Rocheusese

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