Customer Service Assistant Manager

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Jasmine Martinez

646-***-**** *******************@*****.*** Brooklyn, NY 11223

WORK EXPERIENCE

Direct Care, Brooklyn, NY 2021- 2022

Home Health Aide (HHA)

• Presented care information to the patient and their family to ensure they understood the plan of care and any changes.

• Prepared documents and reports to ensure all necessary information was included in the patient's records.

• Directed patients in simple prescribed exercises, physical therapy routines, and mobilization to maintain health with physical fitness and rehabilitation.

• Completed a total of 200+ pages of documentation for Medicare, Medicaid, and private insurance providers which increased KPI and patient satisfaction by 40% Blink Fitness, Brooklyn, NY 2019-2021

Assistant Manager

• Managed gym operations by marketing and promoting gym membership to increase enrollment and community interaction by 20%.

• Achieved retail revenue goals at a designated location that included drinks, food, and other merchandise.

• Kept statistical and financial records by organizing and delivering an appropriate range of fitness programs to enhance profitability.

• Accomplished monthly standards for the scheduling of personal training for new members at the time of sign up.

Mildred Elley College, New York, NY 2017- 2019

Telemarketer

• Provided timely, courteous, and knowledgeable responses to client requests; screened and transferred calls; and prepared official phone log correspondence.

• Managed to achieve KPI by converting leads to 10% above average.

• Adept at following communication scripts when handling customers' concerns.

• Utilizing multiple software at the same time to achieve customer satisfaction as a one-call resolution.

• Maintained production by contacting leads, reaching approximately 60 customers daily inbound/outbound.

2

Nissan Dealership, Brooklyn, NY 2015 - 2017

Automotive Receptionist

• Direct clients to appropriate personnel, to address a concern, resolve complaints, or answer account-related questions

• Manage automotive dealership clerical duties, including filing paperwork and creating protocols for team members that drive efficiency

• Responsible for inventory such as office supplies and other materials for the car dealership

• Confirmed 15 appts daily that helped with the impact of sales by 5% EDUCATION

CUNY LaGuardia Community College

Associates, 2020 - Current (completion set in 2024) SKILLS

Organization and Planning, Time Management, and Prioritization

Able to communicate effectively with others

Efficient in Microsoft Office, Google Docs, Sheets

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