Rene Henricksen

*** ******** ******

Holbrook, NY 11741

631-***-**** (home) 631-***-**** (mobile)

ady9wf@r.postjobfree.com

Summary

Dedicated, responsible individual, experienced with Secretarial/Administrative/Customer Service, with over twenty five years of progressive, responsible experience. Strong organizational, interpersonal and written/verbal communications skills. Ability to work well under pressure and can function as part of a team or independently.

Experience

Customer Service Fulfillment

Macy’s

December 2018 – January 2019 (seasonal) Commack, NY

Prepared for packing items such as, clothing, coats, jewelry, luggage, microwaves, and general items for shipping, to customers.

Caregiver

Joan Harlow

August 2013 – August 2018

Took care of mother with Parkinson’s Disease.

Customer Service Representative

Apple One Temporary Services/TruGreen Lawn Care

March 2013 – July 2013 – ( 4 months) Yaphank, NY

Worked temporary at a TruGreen Lawn Care call center. Job responsibilities to answer customer calls regarding when next service were scheduled. Schedule appointments for lawn/tree-shrub care or schedule reservicing,of lawn care. Apply customer discounts when applicable. Cancel accounts and request refunds from billing department. Take and apply payments by phone, to customer account. Adjustment of billing and pricing requests. Sending of requests for mailing/e-mailing of customer contracts. E- mailing of State forms for pesticide application, for customer signature. Entering all new accounts into computer system and transferring to sales desk, for verification of different programs available.

Customer Service Assistant/Clerk

Carco Group Inc.

February 2008 - February 2013 (5 years ) • Holtsville, NY

Assist outside vendors on criminal records obtainable per client specifications. Provide assistance to outside vendors, on obtaining criminal records. Assist Customer Service Representatives when needed. Obtain candidate information from client, in order to obtain Statewide criminal searches. Back up with filing when necessary. Filing included sorting files by state, county, and date. Back up of preparing criminal record files, to be routed to Investigation Department. Provide estimated time of when criminal records will be received, to Client Representatives. Schedule drug screening for candidates pre-employment and mail Chain of Custody form to them required for drug testing.

Customer Service Rep/Analyst/Data Entry

Yale Associates Inc.

April 2004 - September 2007 (3 years 5 months) • Holtsville, NY

* Diagnose and verify orders received, for pertinent and correct background information. * Liaise with Customer's for changes to orders and oversee changes in a timely manner. *Maintain an open dialog, with clients, for informational needs to ensure accurate background verification. *Assist other departments when needed. * Assist the Criminal Investigative Department - Internet search of national database, state district courts, for criminal records. - Logging of all possible criminal record "hits" into database.

Education

Suffolk County Department of Labor

Certification – Microsoft Office

2001

Garden City Senior High School

Diploma 1978

Alice B. Skinner Secretarial School

Vocational – Executive Secretarial Diploma

Suny of Farmingdale

Computer Background

Microsoft – Word, Power Point, Excel, Outlook

AS400, Middleware, Verint, Cronos

References

Maryann Carlisi

Human Resources, Yale Associates

631-***-****

Geoff Earle

Customer Service Manager, Credit Card Center

631-***-****

Rhory Wright

National Account Recruiting Manager – Apple One

1-800-***-****

Sandy Mayotte

Criminal Investigation – Yale Associates

631-***-****

Maria Giordano

Claim Service Assistant, State Farm Insurance

516-***-****

Jeanne Watson

Office Manager, Long Island Plastics Surgical Group

631-***-****

Sandy Germond

Receptionist – Carco Group, Inc.

631-***-****

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