Customer Service representative

Lisa B. Roth

**** ** *** ***

***********@***.***

****-**** **** ** ***** Beach Permit Clerk

Assist customers with obtaining permits for renovating their businesses or homes and also obtaining permits to correct violations

2012-2013 Con Edison of New York Customer Service Representative assist customer with problem resolution and finding the best option to assist with billing payments

2008 – 2009 Board of Education Substitute para-professional

Assist Teacher with special needs children

2007 – 2009 Lutheran Social Services, Brooklyn, NY

Teacher (Group Home Program for mother and child)

Prepare daily curriculum based on mental development, for toddlers, ages 2 to 3

Prepare weekly progress reports for each child

Work with young mothers to provide guidance in parenting.

Assist caseworkers/unit managers with scheduling medical appointments, job placement, housing/

public assistance and registering young mothers for classes.

1991 – 2007 ABC 123 Group Family Day Care, Inc., Staten Island, NY

Child Care Director, Owner

Licensed Child Care Provider for at-home facility with 12 child maximum capacity (LIC #70297)

Schedule and coordinate daily activities including finger-painting, storytelling, drama, homework assignments for preschoolers and field trips

Assist toddlers with activities to strengthen gross and fine motor skills

Use flash card learning system for toddlers and preschoolers for shape, color, alphabet, number and other academic lessons

Provide daily home prepared meals and snacks

Provide homework assistance for school aged participants Schedule monthly fire drills

Supervise two child care assistants

1991 – 1993 2nd Mom, Inc., Bronx, New York Lead Trainer

Taught SUNY/Boys and Girls Club of America sponsored 30-hour child care class for prospective providers

Coursework covered a wide range of topics including: Child Abuse and Malnutrition Detection, Successful Parent Communication, Developmental Stages and Delays, Money Management and Self Marketing

EDUCATION & TRAINING:

1991 – 2007 March, 2002 2001 – 2002

Bi-yearly ACS Recertification Training High School Equivalency Diploma

College of Staten Island, Staten Island, NY Early Childhood Training, 2002

Fluent in Spanish

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