GRADY MACK

ady9w8@r.postjobfree.com

Multi Degreed professional with proven ability to communicate effectively and to create positive relationships with people at all levels. Background includes interviewing people, gathering information in order to solve problems and improve service. Experienced in multiple industries, including professional sports, insurance, and education. Thorough knowledge of complex estimating software. PROFESSIONAL EXPERIENCE:

CLX CHAMPION AUTO: LEMONADE INSURANCE – Tempe AZ 2021 – Current position Auto claims intake for major startup insurance company. Claims, policy verification, pet insurance. Use of proprietary business systems. Knowledge of several product lines. LOAN PROCESSOR: J.P. MORGAN CHASE – Tempe, AZ 2020 Working a pipeline of refinance loans across the United States. Review initial loan approval and work with the borrower to gather appropriate documentation. Create a loan submission package for Underwriting. BANKRUPTCY SPECIALIST: SHELLPOINT MORTGAGE SERVICES - Tempe, AZ 2018-2020 Reviewing loans per company guidelines. Meeting production objectives. Software applications specializing in MSP, Excel and Loan-Sphere.

SENIOR CLAIMS RERESENTATIVE: FARMERS INSURANCE - Phoenix, AZ 2016-18 California Claims Management - Case Management, Coverage, Liability, Auto Estimating, Claims Software, fraud detection.

AUTO CLAIMS ARBITRATION SPECIALIST: STATE FARM - Austin, Texas 2014 Settling Arbitration Cases spanning the entire United States - reviewed statements, police reports, auto estimates, damage photos. Decisions were binding.

SENIOR CLAIMS FIELD ADJUSTER: ALLSTATE INSURANCE - Irving, Texas 2011-13 Worked independently in the field, investigating total loss and catastrophic claims. Examined vehicles to determine extent of damage, made estimates, paid service providers. CLAIMS ADJUSTER: PROGRESSIVE INSURANCE, Owings Mills, MD and Mesquite, TX 2002-11 Investigated accidents, interviewed claimants, gathered information in order to determine liability, coverage, and fault. Documented findings according to company policies; logged data in database. TEACHER: Los Angeles Unified & Centinela Valley School District, LA, and Lawndale, CA 1988-2001 Taught algebra and other math courses and served as Physical Education Instructor. Created detailed plans to meet learning objectives. Maintained order and created stimulating learning environment in culturally and economically diverse classrooms. Assistant Department Chair Mathematics. PROFESSIONAL BASEBALL SCOUT: FLORIDA MARLINS NL BASEBALL: Los Angeles, CA 1991-96 Served as Southern California Scouting Supervisor. Observation and ranking of high school and college prospects; analyzed players based on a number of variables. Documented analyses and recommendations in reports sent to team management. Warehousing/Plant Management, Del Monte, Home Depot, Berkeley Farms Dairy Foremen Inventory, Shipping, Receiving, Logistics.

EDUCATION:

Master of Science Degree, Sports Administration & Facility Management – Ohio University, Athens Ohio Bachelor of Science Degree, Business Administration – California State University, Hayward California AWARDS - ACHIEVEMENTS

High School Football Official, registered in CA - MD - TX - AZ: 1988-2023

• Officiated 1996 CIF Southern Section Championship game, California

• Texas Insurance Adjuster License #1783798

• TABC Liquor and Food Handlers License

• Jack Mears Award Winner: Dallas Football Officials Association: 2009

• Topps National Professional Baseball “Scout of the Month” Award: May 1994