Seeking a challenging and fulfilling position that provides the opportunity to utilize my current skills while taking on new responsibilities for continuous professional development.

Work Experience

Playa Bowls - General Manager Nov 2022-Feb 2023

Checking products to ensure consistency, palatability, and quality

Investigate and resolve complaints regarding food quality, service, and accommodations

Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity

Monitor food preparation methods, portion sizes, and garnishing and presentation of food to make sure it’s up to Company Standards

Schedule staff hours utilizing appropriate systems/software and assign duties to ensure economical use of food and timely preparation

Review work procedures and operational problems to determine ways to improve service, performance, or safety

Perform some food preparation or service tasks

Maintain food and equipment inventories

Arrange for equipment maintenance and repairs, and coordinate a variety of services

Utilize point of sale cash register. Count money and make bank deposits.

Adhere to Company opening and closing procedures and maintain accompanying records

Playa Bowls - Assistant Manager Oct 2022-Nov 2022

Checking products to ensure consistency, palatability, and quality

Investigate and resolve complaints regarding food quality, service, and accommodations

Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity

Monitor food preparation methods, portion sizes, and garnishing and presentation of food to make sure it’s up to Company Standards

Schedule staff hours utilizing appropriate systems/software and assign duties to ensure economical use of food and timely preparation

Review work procedures and operational problems to determine ways to improve service, performance, or safety

Perform some food preparation or service tasks

Maintain food and equipment inventories

Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performances

Arrange for equipment maintenance and repairs, and coordinate a variety of services

Utilize point of sale cash register. Count money and make bank deposits.

Adhere to Company opening and closing procedures and maintain accompanying records

Patient Access Representative/Lab Registration – Munson Medical Center June 2022 – Sept 2023

Register patients and specimens for tests/procedures

Call Physicians’ office(s) if I need more information on a patient

Run reports and fax of Physicians’ office(s)

File reports for future reference

Patient Care Attendant - Munson Medical Center

December 2021 to June 2022

PCA in the Patient Discharge lounge

Answer calls from Doctors/Nurses to transport discharged patients to the lobby to meet their ride

Sit and watch patient in Emergency Department to make sure they would not cause themselves harm

Shift Supervisor – Wendy’s June 2021 to September 2021

Counted cash drawers

Deposited the daily cash drop into the safe

Assigned workstation positions to the staff

Operated the drive thru and front counter ordering system

Cash handling in the drive thru and front counter

Light cleaning

Handled customers complaints

Worked with other shift mangers and store managers to ensure work ethics and procedures were met

Shipping/Receiving – Burlington August 2020 to June 2021

Received shipments off the delivery truck

Separated items into departments

Placed price tags and security tags on merchandise

Pushed merchandise out to the retail floor and put it away in the appropriate department

Greeted guests at the front of the store when not working in the warehouse

Factory Work/Sorting - Northern Staffing Temp Service (Gogo Squeez) March 2020 to August 2020

Sorting applesauce pouches, looking for defects: leaks, misplaced spouts, misprinted dates

Stacking cases of applesauce pouches onto a pallet for it to be loaded into a semi-truck

Sorting stacks of pallets into what can be reused, and what needs to be discarded

Bagging cinnamon powder into zip-lock baggies to be used in batches of applesauce while it’s cooked

Supervisor/Janitorial

BlueChip-Pros - Traverse City, MI October 2019 to March 2020

K.B.S - Traverse City, MI September 2018 to October 2019

Uphold the image of a high-quality department store

Collect store and outdoor trash

Maintain cleanliness of public bathrooms and employee lounge

Sweep, dust-mop, and vacuum all sections of the store

Dust fixtures and furniture

Windex doors and mirrors

Track inventory of cleaning and maintenance supplies, order as needed

Create weekly schedules for all employees

Report to area manager with any issues or concerns

Notary Public / Sales Associate - Key Holder – The UPS Store May 2017 to July 2018

Notarize documents

Opening / closing procedures: counting money in registers, running reports, sorting mail and putting it into the customers' mailboxes, process drop-off packages, help UPS drivers load their trucks

Process cash and credit card transactions

Package items that customers bring in

Ship items that are already prepacked by customers

Assign mailboxes to customers for either personal or business use

Print orders for customers (e.g., business cards, emails, brochures, etc.)

Order office supplies / packaging supplies for the store

Sales Agent – Traverse Area Vacation Rentals May 2016 to May 2017

Make and confirm reservations via phone

Answer all inquiries pertaining to our rental homes, location attractions, and travel directions

Compute bills and process credit card transactions

Ensure all administrative paperwork is accurate, complete and submitted on a timely basis

Guarantee accuracy of charges to the guest reservation

Run weekly reports with the LiveRez reservation system

Ensure current resident files are properly maintained

Coordinate maintenance schedule and assignments with Maintenance Supervisor

Front Desk Agent / Night Auditor*

Howard Johnson / Knights Inn - Traverse City, MI March 2016 to May 2016

Holiday Inn Express - Petoskey, MI April 2015 to November 2015

AmericInn - Traverse City, MI September 2014 to April 2015

Park Place Hotel - Traverse City, MI June 2014 to September 2014

*Hampton Inn - Traverse City, MI June 2013 to June 2014

Comfort Inn - Traverse City, MI November 2012 to April 2013

Make and confirm reservations via phone and in person; welcome/ register guest and assign their rooms

Answer all inquiries pertaining to hotel services, location attractions, and travel directions

Breakfast duties: receive food items from the delivery truck, cook the food, place food out for guests, stock food items, make coffee, clean up breakfast area

Light housekeeping: mopping floors, vacuuming carpet, assisting housekeepers when necessary

Laundry attendant responsibilities: wash, dry, and fold linens and towels

Computer literate; knowledge of WynnGuest, Opera, RoomMaster, OnQ, and Choice reservation systems

Night Auditor – Travelodge April 2013 to June 2013

Ensure accuracy of all financial transactions and information; gather all needed paperwork to complete the audit

Review charges in the guest folios; prepare folios for guests who leave the next day

Run daily management reports off the Property Management System

Education

Hotel Management

Northwestern Michigan College - Traverse City, MI January 2014 to January 2015

Tourism

St. Louis Community College - St. Louis, MO August 2009 to May 2012

Culinary Arts

East Central College - Union, MO January 2006 to May 2007

Hospitality Management

Volunteer State Community College - Gallatin, TN August 2003 to May 2005

General Studies

Mineral Area College - Park Hills, MO August 2001 to May 2003

Diploma

North County High School - Bonne Terre, MO May 2001

Skills

· Cleaning / housekeeping / janitorial · Sales · Computer literate

· Customer Service · Communication · Scheduling

· Inventory / ordering · Food Service

Contact this candidate