Administrative Assistant Customer Service
Resume:
Annie E. Woods
**********@*****.*** * 602-***-****
Education
Bachelor of Arts- University Studies Brigham Young University- Idaho 2017 Emphasis in Special Education and Child Development
Highland High School, Gilbert, AZ
Key Qualifications
Communication
Office 365
Organization
Advanced clerical knowledge
Customer service
Strong interpersonal skills
Filing and data archiving
Time Management
Phone communication
Data Entry
Experience
Administrative Assistant- Bridges Preschool January 2023- Current
Provide administrative support to two department directors, 12 staff and up to 75 students.
Produces accurate student and office files, updated spreadsheets, and crafted presentations for families, staff, and executives.
Greet 30+ students and visitors upon arrival; offer assistance and answer questions to build rapport and retention each day.
Schedule appointments and maintain calendars.
Maintain filing systems, both electronic and physical.
Maintain communication with teachers and executives throughout the day.
Answer and direct phone calls.
Nanny August 2020- December 2022
Administer care and met physical, emotional, social, and intellectual needs of two to four children.
Responsible for developing age-appropriate learning programs and behavioral interventions for toddler to pre-school aged children
Maintained family schedule and provided additional care not limited to traveling with the family as needed, transporting children and maintaining the household
Administrative Assistant – Lauren’s Institute for Education August 2018- June 2020
Independently created and maintained daily and weekly schedules for up to forty clients receiving Applied Behavior Analysis Therapy
Generated and managed quarterly schedules for up to thirty registered behavior technicians providing ABA therapy to multiple clients
Conducted daily billing audits for individual staff as well as bi-weekly note examinations to ensure HIPPA compliance
Assisted in supervising monthly billing audits for staff and clients
Direct Provider- Lauren’s Institute for Education October 2017-August 2018
Responsible for implementing a variety of interventions designed to maximize the function of adults with developmental disabilities within a structured program
Service adult clients with habilitative therapies, special developmental skills, behavior intervention and sensory-motor development
Independently work directly with up to five adults in a group setting to teach life skills and positive behaviors to accomplish goals
Executive Assistant- Litigation Management and Financial Services May 2017- September 2017
Ensured public places were compliant with the Americans with Disability Act (ADA) by reviewing documentation
Communicated directly with professional and legal teams to report specific ADA violations
Collected necessary data of infringements to provide professional and legal team with accurate and up to date record keeping
Travel with the legal team to audit noncompliant locations to ensure accurate documentation
Developmental Paraprofessional- Journey’s DDA February 2015- April 2017
Conducted habilitative therapy for adults with developmental disabilities independently within a structured program
Assisted up to twelve clients in a group setting to teach life and vocational skills in order to enter the workforce
Responsible for implementing a variety of interventions designed to assist adults with developmental disabilities in integrating into the community with peers
Maintained HIPPA complaint standards when tracking habilitative data by using Microsoft Excel and Microsoft Spreadsheet
References
Hillary Celis
*******.*.*****@*****.***
Tami Jursich
Senior BCBA
Lauren’s Institute for Education-Behavior Programming and Support
****.*******@*********.***
Connor Fog
Property Manager
Foggy Morning Rental Management
******@*******************.***
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