Customer Service Front Desk

Location:

Posted:

August 27, 2023

Katina Harold

************@*****.***

Summary of Qualifications

•Strong analytical and critical thinking.

•Excellent verbal and written communication.

•Good interpersonal skills and organizational skills.

•MS Office Proficiency (Word, Excel, PowerPoint, and Outlook).

•Ability to collaborate, coordinate information, and work independently.

Education

University of Arizona Global Campus, online Jan 2019-May 2022

Bachelor of Arts in Public Relations & Marketing

Related Work Experience

Comcast Cable Communications Inc. Elmhurst, IL May 2015-December 2022

Dispatcher/ Universal Agent

•Responsible for resolving high-level, promptly, and efficiently escalated customer problems/complaints.

•Researches and resolves customer issues related to sales, service, products, or billing and may cover any product line.

•Collects complaint information from all sources such as, but not limited to, email, regular mamail,chats,and voicemail.

•Examines records, including subscriber account histories, remedy tickets, billing, trouble ticketing systems, and related documents.

•Reschedules or assigns jobs to technicians.

•Monitors progress of Technicians and adjusts routes according to customer’s additions, skill level, rescheduling, and canceling.

•Input data using an Excel database for tracking and reporting

•Utilizes the workforce management tool by managing daily routes and assigning and reassigning work as required.

Nordstrom Oakbrook, IL Oct.2014-Jan.15

Customer Relations Support

•Assist customers with a variety of transactions through a seamless and friendly experience

•Defuse customer situations and provide resolution in a timely and effective manner

•Ensure the security and privacy of customer information through education, compliance, and resolution of issues

•Expert in customer service and sales assistance with an in-depth product knowledge