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Customer Service Manager

Location:
Sioux Falls, SD
Posted:
August 27, 2023

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Resume:

Mitch Thompson

*** *. ****** **.

Sioux Falls, SD

57110

605-***-****

ady9tp@r.postjobfree.com

OBJECTIVE:

By demonstrating my positive, energetic attitude and utilizing my solid management experience, I will contribute as a valuable asset to your company. My solid time management skills will allow me to undertake numerous tasks. I have had a wide range of experience in dealing with diverse groups of people. I am also self-motivated, assertive, and detail oriented. All these traits and experiences will prove me to be a qualified addition to your company.

Branch Manager (2022-2023)

Whitecap

Responsible for Branch Ops

Employee Performance

Work with vendors.

Work with internal customers

Hiring and terminations of Employees

Creating PO’s

Inventory Control

Planning work load for production.

Logistics

Parts/Service Manager (2019-2022)

NTEC

Responsible for daily activities of the location

Effectively work with customers to set up appointments

Troubleshoot customers machine issues in person or over the phone

Performed sales and up sell.

Planned and purchased items for special projects

Create PO’ and monitor and planning of work load

Parts/Service Manager (2012-2019)

Vermeer High Plains

Manage daily activities in Service Department/Parts Department/Warehouse

In charge of hiring/terminations/training of new employees.

Set appointments for customers for repair/service for machines

Update customers as to the status of their machine and cost

Upsell Parts and Service/Worked with outside/inside sales to set goals and expectations

Dealing effectively with vendor regarding warranty issues

Work with parts departments.

P/L/Yearly Budget responsibilities

Worked with customers on job sites regarding what applications would work for there projects.

Assist with IT issues

Implemented new PO process

Warehouse ManagerManager(2010- 2012)

Lacrosse Forage and Turf Seed

· Manage Daily Activities in Warehouse

· Perform daily inventory adjustments

· Successfully complete quarterly inventories.

· Perform Inbound and Outbound Sales

· Coordinate loading and unloading products

· Deliver to customer job sites and businesses

· Upsell products and service

· Managed Inventory area and PO’ along with material planning

Outside and Inside Sales Duties.

Assisted with yearly budget and P/L reports

IT contact for the branch

Inventor Manager (2007-2010)

Midcontinent Communications

· Manage Engineering Inventory

· Shipping/ Receiving of product

· Daily Inventory adjustments

· Unload Items from Trucks

· Customer Service Duties

· Online ordering of items

· Inventory of Engineering tools

· Perform Cycle Counts

· Assisted with streamlining of on online order processes.

· Profient with Great Plains Inventory Software.

Warehouse/Logistics Manager (2003-2007)

Glass Contractors, Inc.

· Managed and directed daily workflow of warehouse operations

· Maintained inventory counts of warehouse product

· Performed customer service and sales duties

· Delivered glass and window products to customers

· Managed Shipping/Receiving area and personal

· Performed glass fabrication to custom order specifications

Inside/Outside Sales Duties

Warehouse/Inventory Manager

(1995-2003)

Gateway

· Performed training of new hires

· Supervised daily process of warehouse and shipping/receiving area and employees

· Maintained daily inventory and quality goals

· Assisted in interview process and performed staff terminations

· Facilitated weekly department meetings

· Performed yearly employee performance appraisals

· Efficiently completed daily inventory counts

P/L/ Yearly Budget Responsibilities

Supervised Manufacturing Department

Machinist (1991-1995)

Miller Loaders, Granite, IA

· Performed training of new employees

· Fabricated machine hydraulic components for farm loaders

· Performed daily inventory control

EDUCATION & COURSE EXPERIENCE:

Currently attending

Associate Degree in Supply Chain Management

Southwest technical college

Associates Degree in Construction Management (1991)

North West Iowa Technical College. Sheldon IA

Forklift certified

Level 2 Microsoft excel certified

Proficient in Microsoft Word and Microsoft Outlook,

APICS Inventory Certification Training

Customer Service Management Training.

Inventory Management Training/Employee relations training

Oracle Experience

ERP



Contact this candidate