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Administrative Assistant Customer Service

Location:
Orange Park, FL
Salary:
open
Posted:
August 27, 2023

Contact this candidate

Resume:

Phyllis D. Porter

P O Box ****

Jacksonville, FL 32238

Home 904-***-****

Alternate 904-***-****

ady9sf@r.postjobfree.com

OBJECTIVE:

To obtain a position with your company utilizing the skills and abilities that I possess with possible advancement within the company.

EDUCATION:

ITT Technical Institute, Jacksonville, Florida

Bachelors of Science Degree in Electronics/Communications Engineering

Technology

June 2007, GPA 2.92

Florida Community College of Jacksonville, Jacksonville, Florida

Associates of Arts Degree

August 2006, GPA 2.43

SKILLS/TECHNICAL SKILLS:

Microsoft Word

Microsoft Powerpoint

Microsoft Project

Microsoft Access

Microsoft Outlook

Data Entry (14,000 ksph)

10-key

Years of Cash Handling

Years of Customer Service

Programming in C++

Programming in Linux

Typing (55-60 wpm)

Lotus Notes

Analytical Skills

Oracle

Peoplesoft

Team Player

Problem Solving Skills

Time Management Skills

Strong Work Ethic

AC Current

DC Current

Payroll

Work EXPERIENCE:

08-09-2021-Present Duval County Schools- Math Teacher

Jacksonville, FL

Working as an eighth-grade pre-algebra and algebra I teacher. Making lesson plans, organizing classes according to students learning abilities, teaching students math and other life lessons, applying differentiation. Proficiency for 2022-2023 is 80% in Algebra I Honors.

11/22/2020-05/21/2021 Duval Charter School Baymeadows- Pre-Algebra

Substitute Teacher

Jacksonville, FL

Worked as a permanent math teacher. Taught advanced sixth graders and eighth graders. Taught seventh grade and pre-algebra math courses.

08/07/2018-06/09/2019 Duval County School Board, Para-Professional

Jacksonville, FL

Worked as an ISSP Para- Working with middle/high school students who are sent to ISSP for various school violations.

Worked with middle school students at YM/YWLA. Taught math in a research class, pulled selected students from electives to work on math skills that they tested low on the baseline tests.

11/16/2015- 05/31/2017: Duval County School Board, Tutorer

Jacksonville, FL

Worked with grades 3-5 in elementary. Tutored students that tested two grades levels below their current grade using the I-Ready math books. Pulled to co-teach with the fourth grade teacher in math using Duval Math Curriculum up to FSA testing to get the students ready and prepped for testing. Fourth grade FSA scores went up by 20% at Ortega Elementary.

For the school year 2016-2017, Fifth Grade Students FSA scores tripled from the previous year. 67% of fifth grade students made a 3 or better on math FSA in for the school year 2016-2017.

10/15/2012-06/05/2015: Duval County School Board, Math Teacher

Jacksonville, FL

Teaching MJ II Math to seventh grade students and MJ/I Math to sixth graders. Making lesson plans daily for my math class. Learning gains in 2014-2015 was 76% and Proficiency was 48% at JEB Stuart Middle School.

10/01/2009-06/01/2013 Volunteer for NFCAA

Jacksonville, FL

Assisting staff with children when having activities at the center, on field trips from ages 9-18. Fixing foods and snacks for them to eat after their activities. Typing letters, memos, and answering phones.

01/01/2010-Present: Independent Provider for Med Waiver,

Jacksonville, FL

Companion, In-Home Support, PCA and Respite- Assisting disabled persons with their daily living such as: accompanying them to their doctor appointments, dental, vision, any other necessary appointments, learning how to cook well balanced meals daily, taking their medicines, getting them out into the community for extra curriculum activities and many other daily responsibilities that help them to live independently and providing leadership. CEO/Owner of the business, handle payroll, create schedules for the employees.

07/26/2008-10/15/2012: Achieving Independence, Jacksonville, FL

Supported Living Coach/PCA/In Home Support- Assisting disabled persons with their daily living such as: accompanying them to their doctor appointments, dental, vision, any other necessary appointments, learning how to cook well balanced meals daily, taking their medicines, getting them out into the community for extra curriculum activities and many other daily responsibilities that help them to live independently and providing leadership.

04/17/1999-08/06/2007 JEA, Jacksonville, FL

Customer Service Representative/Administrative Assistant- Handled large amounts of cash on a daily basis. Posting payments to customers’ accounts using the ATP system, cutting on/off electric/water accounts at the request of customers and making payment arrangements for customers in the Peoplesoft database. Worked in the research department doing research and adjusting customers’ water bills when they were high because of water leaks. Removing or refunding deposits that were due to customers. Worked in the credit/collections department dealing with commercial customers. Kept JEA’s deposits with commercial customers current whether they had a cash deposit, bond or irrevocable letter of credit applied to their accounts. Collecting old debt money from commercial customers through cash, the bank or insurance companies when bills were Credit/Collections Department. Trained new employees on ATP and Peoplesoft Databases. Being a team leader, administrative assistant and providing leadership skills to other employees.

AWARDS, CERTIFICATIONS AND ORGANIZATIONS:

Honors Award, Quarter Four

Perfect Attendance, Quarters One, Two, Three and Six

REFERENCES:

Available Upon Request



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